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About the Role

This role serves as the systems and publishing backbone for whitney.org, ensuring accuracy, accessibility, performance, and reliability across the Museum’s most visible and mission-critical digital surfaces. It translates editorial priorities into user-centered digital experiences and acts as the primary liaison between Digital Content and Digital Development, as well as external web vendors.

Responsibilities

Own day-to-day production, upkeep, and quality control of whitney.org, ensuring accuracy, consistency, accessibility, and performance.
Serve as a point of contact for internal stakeholders submitting web updates for exhibitions, programs, ticketing-related content, and institutional information.
Gather, organize, proof, and publish digital assets and content via the Museum's CMS, implementing templates and visual standards.
Copyedit web content to ensure adherence to the web style guide and institutional standards.
Lead publishing QA as the final technical check before content goes live.
Own web workflows related to the Museum’s public calendar, ticketing information, hours, pricing, and visitor-facing logistics.
Safeguard accuracy across high-impact visitor information.
Plan, publish, and maintain content for the Museum’s digital signage systems.
Ensure alignment between onsite digital signage and web-based information.
Own web project boards, production timelines, and intake workflows in the Museum’s project management system (Asana).
Establish and uphold best practices for web publishing, governance, content accessibility, and usability.
Develop documentation and lead training for staff across departments who contribute content to whitney.org.
Publish and maintain Spanish-language web content.
Serve as liaison between Digital Content and internal development, IT, and product teams, as well as external web vendors.
Translate editorial and institutional needs into clear technical requirements, tickets, and release plans.
Identify risks, dependencies, and opportunities related to site performance and stability.
Own SEO (search engine optimization) implementation and ongoing site health, including metadata, URL structures, redirects, indexing, accessibility, and performance.
Implement SEO and AEO (answer engine optimization) priorities.
Coordinate with development partners to resolve SEO issues and prevent regressions during site updates.
Implement structured data and page-level metadata that support discoverability.
Maintain web analytics configuration and dashboards.
Produce regular reports on web performance and site health.
Surface insights to inform editorial planning.

Requirements

Bachelor’s degree or equivalent professional experience
2–4+ years of experience in web production, digital publishing, or CMS-based content management
Strong copyediting and proofreading skills with exceptional attention to detail
Demonstrated experience managing complex web workflows and high-traffic public platforms
Familiarity with accessibility standards, SEO/AEO best practices, and site performance considerations
Working knowledge of WCAG (Web Content Accessibility Guidelines) and content accessibility practices, including alt text, heading structure, and captions
Experience with Google Analytics 4 (GA4) or comparable analytics platforms
Familiarity with structured data and schema markup
Experience training non-technical staff on CMS and publishing standards
Experience coordinating with developers, IT teams, and external vendors
Proficiency with project management tools such as Asana
Ability to manage competing priorities with sound judgment and calm execution
Interest in modern and contemporary American art and cultural institutions
Highly detail-oriented, reliable, and systems-minded
Comfortable owning technical workflows and operational decision-making
Service-oriented partner to editorial, creative, and visitor-facing teams
Calm and responsive during high-volume or time-sensitive publishing periods

Skills

Web production
Digital publishing
CMS-based content management
Copyediting
Proofreading
Web workflows
Accessibility standards
SEO/AEO best practices
Site performance
WCAG
Content accessibility practices
Alt text
Heading structure
Captions
Google Analytics 4 (GA4)
Structured data
Schema markup
Project management tools
Asana

Location

New York, NY

Work Type

Full-time

Experience Level

2-4+ years

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

$80,000-$85,000

Benefits

Medical
Dental
Vision
403(B) elections
Generous PTO
Commuter benefits (parking and mass transit)
Admission to world-renowned museums
Pet insurance
Discounted membership for Citibike

About the Company

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries.
The Whitney has been championing the most innovative art of the United States for 86 years.
The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States.
Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.
Its signature exhibition, the Biennial, is the country's leading survey of the most recent developments in American art.

Equal Opportunity

The Whitney Museum of American Art is an Equal Opportunity Employer.
The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, pregnancy, partnership status, caregiver status, veteran status, gender (including gender identity), sexual orientation, genetic information, predisposition, or carrier status, arrest or conviction record to the extent required by applicable law, credit history, domestic violence, sexual violence, or stalking victim status, or any other factor prohibited by law.
The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
The Museum encourages all qualified candidates to apply for vacant positions at all levels.