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About the Role
This field-based position is responsible for providing onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area. This position will provide high level service quality while ensuring compliance with all company policies & procedures. The individual will need to maintain an understanding of FDA and ISO quality system requirements. The job requires the individual to be a team player with the ability to function well in a challenging and fast paced environment.
Responsibilities
- Install, troubleshoot, repair and schedule maintenance on Tosoh instruments
- Provide cross coverage for other FSE territories & customers as needed
- Complete all administrative responsibilities in a timely and accurate manner
- Responsible for the organization, management and control of trunk stock parts inventory
- Fully comply with all servicing procedures, quality systems requirements and compliance
- Collaborate with Instrument Service Center (ISC) personnel in remanufacturing of Tosoh instruments
- Maintain compliance in all work activities
- Responsible for making travel arrangements (booking hotels, air travel) and other transportation required in supporting Tosoh customers
- Perform other duties as prescribed by service management
Requirements
- A minimum of two years field service support of medical equipment or equivalent experience
- Must have and maintain valid US drivers license and acceptable driving record
- Must be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
- Must be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawings
- Experience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competencies
- Solid verbal and written communications skills
- Good organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practices
- Excellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of Tosoh Bioscience customers
- Possess a sense of urgency to deliver timely results and resolve issues quickly
- Must be willing to travel overnight and by air as business requires, up to 65% of the time
- Must live in the service territory
- Must have the ability to define problems, collect data, establish fact(s) and draw valid conclusions.
- Ability to interpret technical instructions in both mathematical and diagram form and deal with abstract and concrete variables
- Experience working in an FDA or ISO regulated medical device industry
- Working knowledge of quality system requirements and the willingness to adapt to Tosoh's Quality System
- Must be willing to submit to random drug test and background check
- Must pass a physical abilities test
- Work in a biohazard environment
- Work near moving mechanical parts
- Work near fumes or airborne particles
- Work near caustic chemicals
- Work with risk of electrical shock
- Regularly required to stand; walk; sit; use hand to finger, handle or feel; and talk or hear.
- Frequently required to reach with hands and arms, stoop, kneel, carry, and crouch.
- Occasionally required to climb, balance or crawl.
- Requires the ability to lift to mid-chest 77 pounds or carry up to 50 pounds.
Skills
- Technical skills
- Customer service
- Problem-solving
- Organizational skills
- Attention to detail
- Windows 7/8/10 operating software
- Microsoft Office
- Digital multimeter usage
- Basic electronic soldering
- Electronic technician competencies
- Reading electronic schematics
- Reading fluidic diagrams
- Reading mechanical drawings
Location
- New York - New York City, NY
Work Type
- Full Time
- Field-based
- Onsite
Experience Level
- Minimum of two years field service support of medical equipment or equivalent experience
Education Level
- Associate's Degree
- Associate degree in electronics
- Military technical training
- Equivalent education
Salary/Compensations
- $44.00 - $50.00 Hourly
About the Company
- Tosoh Bioscience, Inc., based in Grove City, Ohio is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan.
- Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories.
- Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.
Equal Opportunity
- Tosoh Bioscience, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans