Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Account Manager (f/m/d) role.
Rezi rewrites your resume against Moss's job description. Free.
Tailor your resume to this Account Manager (f/m/d) role.
Rezi rewrites your resume against Moss's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Account Manager (f/m/d) posting at Moss — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Account Manager (f/m/d) posting at Moss — free, in seconds.
About the Role
Drive SaaS revenue growth through proactive customer engagement, identifying upsell opportunities and mitigating churn risks. Provide strategic guidance and product knowledge to help customers unlock value and achieve success.
Responsibilities
- Drive customer engagement by building and nurturing scalable relationships, understanding client finance goals, and guiding them to activate spend management features.
- Identify new business opportunities and product/feature optimization initiatives to increase value for existing accounts through upselling.
- Measure success and provide data insights using KPIs such as spend engagement, SaaS uplift, and renewals to monitor revenue trajectory.
- Act as a Product ambassador by compiling and communicating client feedback and advising on current and future product features.
- Strive for process excellence by designing and delivering client journey touchpoints to increase customer satisfaction and long-term retention.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
Skills
- Customer obsessed: Empathize with customer needs and pain points, providing a flawless experience.
- Commercially minded: Demonstrate continuous value, leverage new business opportunities, and negotiate pricing, contracts, and add-ons.
- Clear communicator: Communicate complex topics clearly, concisely, and expertly to various audiences.
- Analytical mindset: Read, interpret, and leverage data to prioritize customers, solve problems, identify upsell opportunities, and retain customer happiness; recognize and challenge the status quo.
- Expert Operator: Manage multiple requests, prioritize effectively, and employ efficiency and effectiveness in daily tasks.
Location
- Germany
- Netherlands
- United Kingdom
Work Type
- Full-time
Salary/Compensations
- Top-of-market compensation package, including equity.
Benefits
- 20 days “work from abroad”
- 600EUR/GBP Learning & Development Budget
- Local benefits
About the Company
- Moss is the Finance AI platform for Europe's mid-sized businesses, providing real-time visibility and control over spend.
- Automates card issuing, invoice management, and expenses to simplify financial workflows.
- Founded in Berlin, used by over 10,000 businesses.
- Raised €220+ million to date and operates in Germany, the Netherlands, the UK, and other EU markets.
- Closed a €35 million Series C, crossing a €1 billion valuation and becoming a European fintech unicorn.
- Backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.
- A team of 300+ people from 50+ nationalities across 5 offices in Europe.
- Hires, rewards, and grows people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss.