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About the Role
You will join the TELUS Health Payers and Health Professionals Solutions team to contribute to the growth of our strategic business initiatives and programs. You are a self-starter, highly motivated, with an engaging style, who consistently advocates for our clients' needs. You will build partnerships with various stakeholders and team members. As such, you must have the ability to quickly build relationships across the organization while contributing to a collaborative work environment and delivering excellence.
Responsibilities
- Oversee client project management operations for Payvider solutions, ensuring successful end-to-end implementation and alignment with client specifications and strategic timelines.
- Lead, coach, and support a team of Client Project Management Directors, fostering continuous learning and high performance in managing complex client engagements.
- Establish and refine project delivery frameworks in alignment with our program management standards, utilizing standardized templates and reporting norms within the Business Readiness and Implementation function.
- Manage project intake, assignment, and workload distribution within the client project management team to optimize resources and effectively meet client deliverables.
- Ensure executive visibility into implementation progress, operational risks, and key performance indicators to drive cross-functional alignment and client satisfaction.
Requirements
- Proven experience in leading and mentoring a team of project management professionals in a corporate environment.
- 5-10 years of progressive leadership experience in managing complex client implementation programs and cross-functional teams.
- Bachelor's degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience.
- Expertise in program and project management methodologies, establishing project delivery standards, governance, and resource allocation models.
- Strong analytical, problem-solving, and decision-making skills, with a proven track record in service reliability engineering and operational efficiency.
- Demonstrated success in managing cross-functional stakeholders, collaborating with leaders in Sales, Product Management, Data Migration, and Customer Success.
- Exceptional executive presentation, communication, and interpersonal skills to effectively communicate project status and risk management.
- Client-centric mindset with demonstrated experience in managing executive client relationships and implementation expectations.
- A self-starter leader who thrives in dynamic environments, fostering continuous learning and high team performance.
Skills
- Project Management Methodologies
- Program Management Methodologies
- Service Reliability Engineering
- Operational Efficiency
- Executive Presentation
- Communication
- Interpersonal Skills
- Client Relationship Management
Experience Level
- 5-10 years of progressive leadership experience
Education Level
- Bachelor's degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience.
About the Company
- TELUS Health Payers and Health Professionals Solutions team