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About the Role
Join our global Sales Operations team to drive the success of our sales organization through user support, training, system optimization, and adoption initiatives. You will support colleagues across the Americas region while collaborating with global stakeholders, ensuring users maximize the value of Salesforce and Docomotion.
Responsibilities
- Provide day-to-day support for Salesforce and Docomotion, demonstrating strong Tech Savvy, Product and Service Knowledge, and a Customer-Focused approach to user support.
- Partner with stakeholders to ensure smooth business operations and resolve system-related issues.
- Identify training needs, knowledge gaps, and system improvement opportunities.
- Drive Salesforce adoption and support change management initiatives.
- Deliver user training and create learning materials, including guides, videos, and simulations.
- Communicate system updates and best practices through various internal channels.
- Participate in testing, Quality Management, and validation of new functionality and bug fixes.
- Collaborate with regional and global teams to improve processes and user experiences.
Requirements
- Bachelor's degree required; preferred in Business, Information Systems or a related field.
- 1 - 3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.
- Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption.
- Familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.
- Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.
- Excellent communication, analytical, problem-solving, and organizational skills.
- Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.
- Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives.
Skills
- Tech Savvy
- Product and Service Knowledge
- Customer-Focused approach
- Collaboration
- Communicates Effectively
- Decision Quality
- Goal Alignment
- Action-Oriented approach
- Project Management
- Salesforce
- CRM administration
- Sales Operations
- User enablement
- Training delivery
- Business systems support
- SAP ERP
- Docomotion
- WalkMe
- Microsoft Excel
- Analytical skills
- Problem-solving skills
- Organizational skills
Location
- New York
Work Type
- Hybrid
- Full-time
Experience Level
- 1 - 3 years
Education Level
- Bachelor's degree
Salary/Compensations
- $70,000 - $80,000
Benefits
- Medical, Dental and Vision
- 401(k) with company match and contribution
- Hybrid office working policy, Summer Hours, and paid time off
- Flexible Spending and Commuter programs
- Multiple Life insurance options
- Disability coverage
- Tuition Assistance
- Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
- Employee Assistance Program
- Family friendly benefits and a variety of employee discounts
- An array of Employee Social Networks
About the Company
- Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.
- At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long term growth in mind.
Equal Opportunity
- Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.
- At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion