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About the Role

This is an apprenticeship opportunity with Inspire ATA, where you will be employed by Inspire ATA and placed with True Compliance. True Compliance offers a cloud-based building compliance management platform designed for housing providers to manage safety obligations, automate reporting, track actions, and maintain audit-ready records. You will support customers using this software platform.

Responsibilities

Act as the first point of contact for customer support enquiries via the ticketing system and live chat.
Manage incoming support tickets, ensuring they are logged correctly and assigned appropriate response times.
Gather additional information from customers where further clarification is needed.
Investigate and troubleshoot user issues, identifying solutions and escalating where necessary.
Allocate tickets to the appropriate second-line support team members when required.
Monitor ticket progress and ensure customers receive regular updates throughout the resolution process.
Check completed work to ensure requests have been fully resolved before closing tickets.
Help ensure customer queries are resolved within agreed service level agreements (SLAs).
Support customers in using the platform effectively and guide them through system features.
Respond to live chat enquiries in a professional and timely manner.
Create and maintain clear Knowledge Base articles and user guidance documentation.
Work with the Customer Relationship Team to improve customer experience and service delivery.
Learn how cloud-based software platforms operate and how technology supports business performance.
Develop technical support, troubleshooting and customer service skills while working with real customers.
Assist with identifying recurring issues and contribute to continuous improvement initiatives.
Build strong working relationships with customers and internal teams.

Requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
GCSE Maths and English (or equivalents) at grades 3+ (D or above).
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
Upon a successful offer of employment, the company may complete right-to-work checks and a Basic DBS check as part of the onboarding process.

Skills

Strong organisational and time management skills.
Excellent verbal and written communication skills.
Friendly, professional and customer-focused approach.
Strong attention to detail.
Good problem-solving and analytical abilities.
Ability to prioritise workload and work to deadlines.
Comfortable learning and using new technology systems.
Ability to work independently and as part of a team.
Proactive and self-motivated attitude.
Quick learner with a willingness to develop technical skills.
Professional and discreet when handling sensitive information.

Location

Remote

Work Type

Apprenticeship
Full-time

Experience Level

Apprentice

Education Level

GCSEs at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Benefits

Earn while you learn

About the Company

True Compliance is a cloud-based building compliance management platform designed primarily for housing providers.
The platform helps organisations manage safety obligations, automate reporting, track actions and maintain accurate, audit-ready records.
QA apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.
With over 50,000 successful apprenticeship graduates, QA is a top 50 training provider, dedicated to helping you succeed.