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About the Role
The E-Commerce Manager is responsible for driving the growth, performance, and overall success of the organization’s e-commerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross-functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business.
Responsibilities
- Manage the company's D2C and e-commerce operations across the EU region.
- Take full responsibility for online stores, including artist and label stores on Shopify, and their integration with warehouse and ERP systems.
- Create and maintain product listings across the stores.
- Coordinate and manage the external logistics partner, including daily operational alignment.
- Oversee order fulfillment processes, ensuring accurate order, shipping, and payment status handling.
- Manage and continuously improve customer service processes, including the integration of new systems and tools for more efficient support.
- Implement store front-end changes and optimizations.
- Administer D2C stock reservations and associated operational workflows.
- Serve as the central point of contact for all EU e-commerce daily business.
- Oversee artist webstores, providing guidance to clients on best e-commerce practices.
- Ensure seamless execution of campaigns and product launches.
- Create impactful promotions and seasonal campaigns in collaboration with the marketing team.
- Ensure deadlines are met and campaigns are executed flawlessly from start to finish.
- Generate innovative campaign ideas.
- Lead teams and clients through every step of the process.
- Manage multiple projects simultaneously.
Requirements
- Minimum of 3 years of experience in e-Commerce.
- Experience within the music industry is preferable.
- Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines.
- Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders.
- Excellent analytical and problem-solving skills.
- Proficiency in Shopify and email marketing platforms is also preferable.
- Fluent in written and spoken German and English.
Skills
- Shopify
- Inventory management
- Project management
- E-commerce calendars
- Promotions
- Industry trends
- Email marketing platforms
Experience Level
- 3+ years of experience in e-Commerce