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About the Role

The Infrastructure Operations Specialist maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre, Microsoft Azure cloud, Microsoft 365 collaboration platform, and enterprise identity and access management. The role develops and maintains effective working relationships with internal teams and external partners to deliver high-quality, flexible infrastructure solutions that meet evolving business needs, including the responsible adoption of AI and automation capabilities. The Specialist provides Tier 3 subject-matter expertise and advice to information technology teams on operational issues, incident and problem resolution, and technology change.

Responsibilities

Manage current operations environment as part of a team of Technology Specialists
Maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre and Microsoft Azure cloud.
Provide input into defining infrastructure solutions by working with existing Technology teams
Assist in building, configuring and maintaining assigned technologies
Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis
Support Meridian’s digital transformation and cloud-first initiatives with minimal disruption to critical Infrastructure services by implementing, maintaining, and supporting on-premises and hybrid cloud environments using Microsoft technologies.
Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s
Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
Other duties as assigned
Provide expert advice on technology operational issues and concerns, and represent team as requested
Assist in estimating time and resources for projects
Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
Prepare ad hoc reports as required
Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
Assist in assessing resource requirements on corporate projects as required
Provide input into and develop project plans as required
On-call support rotation is in place resulting in frequent requirement for unsocial hours

Requirements

8 + years’ related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
Working experience in data architecture, data modeling, and database design
Experience delivering complex projects on time, to scope, and within budget
Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Skills

Microsoft Azure: compute, storage, identity, and cost management
Infrastructure as Code and configuration management (Bicep, Terraform, ARM, PowerShell DSC/Ansible)
Version control (Git)
Cloud governance: landing zones, policy-as-code, tagging, resource locks, FinOps practices
Windows Server and Linux administration
Active Directory, DNS, DHCP, DFSR, Group Policy
Infrastructure Design, Planning, and Documentation Skills
Microsoft Entra ID (Azure AD): users, groups, dynamic membership, administrative units, tenant configuration
Hybrid identity: Entra Connect / Cloud Sync, password hash sync or pass-through authentication, seamless SSO, and coexistence with on-premises Active Directory
Privileged access management: Entra Privileged Identity Management (PIM), just-in-time elevation, break-glass account governance, tiered administration model
Single sign-on integration (SAML, OIDC/OAuth 2.0, SCIM provisioning), app registrations and enterprise applications, service principals and managed identities
Role-based access control across Azure, M365, and on-premises systems
Secrets and certificate management (Azure Key Vault, certificate lifecycle, service account governance)
Microsoft 365 services: Exchange Online, OneDrive, Teams and associated Micro Services
Microsoft Entra ID (Azure AD): conditional access, MFA, privileged identity management, application registrations, identity governance
Enterprise Applications, Log Trace Analysis, Tier 3 Collaboration services configurations
Microsoft Copilot for M365: tenant readiness, licensing, data-access controls, and adoption support
Enterprise AI services (Azure OpenAI, Copilot Studio)
Automation and orchestration: PowerShell, Azure Automation, Logic Apps, Power Automate
Scripting in Python
AI-assisted tools for operations (AIOps, Copilot for Security/Azure)
Microsoft Power Platform
Generative AI productivity tools like Microsoft Copilot

Location

3280 Bloor St W, Etobicoke
75 Corporate Park Dr, St. Catharines

Work Type

Hybrid
Remote

Experience Level

8+ years related industry/professional experience
Working experience in data architecture, data modeling, and database design
Experience delivering complex projects on time, to scope, and within budget

Education Level

Bachelor’s or master’s degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications)
Microsoft Azure Certified

Salary/Compensations

CAD $85,000- $95,000

Benefits

Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
Tools and technology needed to delight your candidates and clients!
Work with and learn from diverse industry leaders, who have hailed from top organizations around the world
Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
Not your typical "corporate" job. We work hard and we have fun!

About the Company

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

Equal Opportunity

MERIDIAN IS COMMITTED TO PROMOTING AN INCLUSIVE, ACCESSIBLE ENVIRONMENT, WHERE ALL EMPLOYEES AND CUSTOMERS FEEL VALUED, RESPECTED, AND SUPPORTED. WE ARE DEDICATED TO EMPLOYING A WORKFORCE THAT REFLECTS THE DIVERSITY OF OUR COMMUNITIES AND MEMBERS IN WHICH WE LIVE AND SERVE.
QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, OR DISABILITY.
WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED REASONABLE ACCOMMODATION TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS, AND TO RECEIVE OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. PLEASE CONTACT US TO REQUEST ACCOMMODATION.