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About the Role

The Investment Associate supports the efficiency of the advisory practice by assisting with portfolio administration, coordinating client requests, and contributing to a high-quality client experience. This role serves as a key point of contact for clients, supporting day-to-day service needs, transaction processing, and regulatory compliance within a high-performing team.

Responsibilities

Build and maintain strong, professional relationships with clients through responsive, proactive, and solution-oriented service.
Act as a trusted resource for clients by addressing inquiries related to accounts, transactions, reporting, and general product information.
Coordinate and follow up on client service requests to ensure timely resolution and a consistently positive client experience.
Support client onboarding and ongoing relationship management activities in alignment with Advisor and firm standards.
Process client-initiated (unsolicited) trades and provide market quotes in accordance with registration status and firm policies.
Execute a wide range of account transactions.
Complete account maintenance activities.
Assist in preparing client meetings by organizing account documentation, reports, and supporting materials.
Perform rigorous follow-up on all transactions to ensure accuracy, proper completion, and timely settlement, minimizing errors and service issues.
Maintain accurate and up-to-date client files, ensuring all documentation, notes, and correspondence meet CIRO and firm compliance standards.
Support Know Your Client (KYC) processes, including updates to client information and documentation.
Stay informed of internal policies, procedures, and regulatory changes impacting advisory operations.
Conduct research and compile industry or product-related information as requested by the Advisor.
Stay updated on a wide range of investment products available in the Canadian market, including stocks, bonds, mutual funds, ETFs, and alternative investments.
Assess the suitability of different products based on clients' profiles and regulatory requirements.
Support Advisors by gathering information and assisting with suitability considerations based on client profiles and regulatory requirements.
Demonstrate a commitment to continuous learning and professional development, including progression toward licensing (if not currently licensed).

Requirements

A bachelor's or master's degree in business administration, accounting, finance or related field, or equivalent work experience.
Equivalent combination of education and experience may be considered.
Investment Representative (IR) license.
A commitment to fulfilling Continuing Education (CE) requirements.
For unlicensed candidates, be highly motivated and actively pursuing the appropriate license.
Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals.
Proven ability to take initiative and work independently; a self-starter who thrives in dynamic environments.
Commitment to ethical conduct and integrity in all client interactions.
Excellent attitude and commitment to providing extraordinary service.
Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
Excellent problem-solving skills.
Strong organizational skills.
A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
Strong critical thinking and written and verbal communication skills.
An ability to maintain the highest levels of confidentiality.
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel up to 5% of the time.

Skills

Wealth management
MS Office suite
Word
Excel
PowerPoint
Teams
Outlook
Problem-solving
Organization
Critical thinking
Written communication
Verbal communication
Confidentiality

Location

Toronto, Canada

Work Type

Full-time

Experience Level

1-3 years of relevant industry exposure preferred
Experience in wealth management or other regulated industry is a strong asset

Education Level

Bachelor's or Master's degree in business administration, accounting, finance or related field

Salary/Compensations

$55,000 - $85,000 annually

Benefits

Health insurance
Accident insurance
Life insurance
Other unique benefits per location
Discretionary bonuses

About the Company

Founded in 2017, Wellington-Altus Private Wealth Inc. (Wellington-Altus) is Canada's top-rated* investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top Growing Companies**. With more than $55 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors, and their high-net-worth clients.
The Stovel Asset Management team has the resources, experience, and expertise to support clients in saving for education, inciting change through charitable work, or building a legacy. They deliver comprehensive wealth management solutions for personal, professional, or philanthropic financial needs, ensuring family care and wealth safeguarding for generations.

Equal Opportunity

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.