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About the Role
As a Technical Analyst, Disability Claims, you will play a key role in the timely and efficient assessment of new short-term disability claims and the payment of eligible benefits, while delivering a human-centered, thorough, and reassuring client experience. This position is an excellent opportunity to showcase your analytical, administrative, and interpersonal skills within a caring and trusted organization.
Responsibilities
- Gathering and analyzing the medical, administrative, and contractual information required to open and assess new short-term disability claims
- Communicating with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
- Determining claim eligibility according to contract provisions, established criteria, and operating procedures
- Processing and issuing eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
- Maintaining complete and accurate claim records within internal systems to support operational continuity and service quality
Requirements
- Recognized for administrative rigor and ability to manage multiple files in a high-volume environment
- Strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
- Empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
- Communicates clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
- Experience in customer service, administrative processing, insurance, case management, or a related field
- Advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec
Location
- Quebec / 1080, Grande Allee West
- Montreal / 1981 McGill College Avenue
- Toronto / 26 Wellington Street East
Work Type
- Hybrid
Salary/Compensations
- $47,544 to $68,329 CAD per year
Benefits
- Group insurance
- Vacation entitlement
- Telemedicine
- Employee and family assistance programs
- Discounts on iA products
About the Company
- iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you.
Equal Opportunity
- At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.