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About the Role
As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer-focused mindset.
Responsibilities
- Manage the full service cycle: appointment setting, work order preparation, and final invoicing
- Supervise, support, and motivate a team of technicians to meet productivity and quality goals
- Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow
- Build and maintain strong customer relationships through clear communication and follow-up
- Assist customers in identifying service needs and offer appropriate solutions
- Prepare accurate service estimates and obtain necessary approvals
- Promote available products and services
- Ensure work is completed to customer satisfaction and follow up as needed
- Drive service department efficiency and actively identify upsell opportunities
- Maintain compliance with all company policies and procedures
- Collaborate with internal departments to support overall dealership success
Requirements
- 2+ years of experience in a supervisory or management role (preferred)
- Previous experience managing or working closely with service technicians is highly preferred
- Ability to thrive in a fast-paced, customer-focused environment
- Strong interpersonal and communication skills
- Professional appearance and demeanor
- High level of motivation, integrity, and a strong work ethic
- Ability to lead by example and foster a positive team culture
Location
- Nichols, NY 13812
Work Type
- Full-time
Experience Level
- 2+ years of experience in a supervisory or management role (preferred)
Salary/Compensations
- $55,000.00 - $70,000.00 dependent on experience.
Benefits
- Competitive Wages
- Medical, Dental, and Vision Insurance
- 401K and Employer Match Program
- PTO/Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
About the Company
- Join the #1 RV dealer in New York and become part of an award-winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated Assistant Service Manager to help lead and support our high-performing service department