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About the Role

Shift Transit is seeking qualified candidates to fill the Field Mobility Associate position. This role involves ensuring bikes are in the right place at the right time, working independently or with guidance from the Field Operations team.

Responsibilities

Perform pre and post inspections of the rebalancing vehicle, addressing any issues with the Field Operations team.
Follow instructions and respond to dispatch effectively.
Retrieve inoperative bicycles by direction or via inoperative bicycle software.
Inspect docking stations for operability, safety, and cleanliness.
Maintain the area around bike stations as needed to allow members to use the service seamlessly.
Set the highest standards when interacting with current and potential customers.
Collaborate with the Field Operations team to constantly improve the system, and escalate any issues to dispatch.
Perform light maintenance functions such as refilling receipt paper and graffiti removal.
Operate a variety of vehicles (with/without a trailer attachment) and use bicycles and/or public transportation for travel.
Drive a variety of vehicles (large van, cube van, pick-up truck with a trailer) to redistribute bikes based on real-time demand data.
Load and unload vehicles with bikes.
Communicate with dispatchers and follow instructions delivered through dispatch software.
Evaluate bike safety and bike station condition, and report issues to dispatch.
Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.
Perform duties outside of normal responsibilities to accomplish company key performance indicators.

Requirements

Must possess a valid Class G driver's license.
Must provide a clean driver abstract.
Strong multitasking ability.
Drive to learn and develop skill sets.
Must have great customer interaction skills.
Must have an excellent knowledge of the City of Toronto.
Must be physically fit, able to do repetitive work, and lift up to 50 pounds.
Must be tech savvy; comfortable using a smartphone.
Must be willing to work in all weather conditions all year around.
Must have good written and verbal communication skills.

Skills

Customer Interaction
Multitasking
Smartphone Usage
Written Communication
Verbal Communication
Driving
Light Maintenance

Location

Toronto

Work Type

Hybrid
Full-time

Experience Level

Previous driving experience an asset

About the Company

Shift Transit Inc. is a leading mobility operations company overseeing 60,000+ mobility assets daily.
We partner with private, public, and non-profit clients to provide fleet management, marketing, and customer service support.
We are the operator of Bike Share Toronto, offering convenient access to bikes and stations across the city.
Shift Transit, with partner PBSC Urban Solutions, has extensive experience in planning, implementing, and operating bike-sharing programs.
We pride ourselves on delivering an excellent experience to riders and clients through careful planning and collaboration.

Equal Opportunity

Shift Transit Toronto is committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.
Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.