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About the Role
As part of the IT First Level Support at Flatpay, you will be a primary point of contact for colleagues regarding work equipment, internal programs, and everyday technical questions. This role emphasizes technical understanding, problem-solving, and a willingness to learn new tools and devices, working closely with various teams to ensure technical functionality for daily work.
Responsibilities
- Support colleagues with questions about workplace equipment and internal applications.
- Assist with the use of specific programs and digital tools via phone and in writing.
- Set up and ensure the readiness of smaller technical devices and work tools.
- Assist with the ordering process for work equipment, from request to issuance.
- Help resolve everyday technical problems and find suitable solutions with users.
- Record, document, and track support requests and open issues.
- Escalate complex technical questions to internal teams or external service providers.
- Support new colleagues during onboarding, particularly with equipment setup and handover.
- Help reduce recurring questions through simple guides and improved processes.
Requirements
- Technical understanding and interest in digital tools, programs, and devices.
- Enjoy helping others and solving problems collaboratively.
- Proficient computer and digital tool usage.
- Clear, friendly, and service-oriented communication.
- Reliable and structured work approach.
- Eagerness to learn and quickly adapt to new tools and processes.
- German language skills at C2 level.
- English language skills at a minimum of C1 level.
- Previous experience in IT, technical support, customer service, or a similar field is a plus, but not mandatory.
- A traditional IT education is not required.
Location
- Germany
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Deutschlandticket or BVG-Abo contribution.
- Urban Sports Club membership.
- Lunch vouchers.
- Contribution to company pension plan.
- Up to 28 vacation days, depending on tenure.
- Modern workstations with height-adjustable desks.
- Good equipment and free drinks.
- Regular team events, offsites, and celebrations.
About the Company
- Flatpay enables merchants to process card payments simply, transparently, and reliably using modern card readers, innovative technology, and excellent support.
- Experiencing significant growth in the German market.
- Seeking motivated individuals eager to take responsibility and build with the company.
- Offers opportunities for active process shaping and personal/professional development.
- Aims to shape the future for millions of European merchants.