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About the Role
Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences and ensuring guest satisfaction within the Conference Centre, assisting with the support of catering and event operations as needed.
Responsibilities
- Greet each guest or client warmly and build memorable experiences for all guests.
- Coordinate service based on each client's individual needs, according to event BEOs (Banquet Event Orders).
- Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary.
- Use a “personal touch” in all email correspondence with clients before, during, and after events.
- Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors.
- Collaborate with the Events Team to address needs on the conference floors and premium dining floors.
- Demonstrate the ability to think creatively and solve problems based on the needs of the business.
- Anticipate, identify, communicate, and seek solutions for operational challenges.
- Manage incoming phone calls and client requests in a timely manner.
- Read and respond to email correspondence as required.
- Always follow client and company policies.
- Always maintain a professional appearance and demeanor.
- Support the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring the proper distribution of name badges.
- Collaborate with clients to detail meetings as assigned.
Requirements
- Minimum 3 years’ experience in administration or customer service.
- Strong communication and analytical skills.
- Well-developed interpersonal skills.
- Excellent written and verbal communication skills.
- Well-developed organization skills.
- Ability to adapt to changing circumstances with ease.
- Proficiency in Event Management Software, EMS is a bonus.
- Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Skills
- Communication
- Analytical skills
- Interpersonal skills
- Written communication
- Verbal communication
- Organization skills
- Adaptability
- Event Management Software
- Microsoft Suite (Word, Excel, Outlook, PowerPoint)
Work Type
- Monday to Friday
- Flexible hours
Experience Level
- Minimum 3 years’ experience
Salary/Compensations
- $26 per hour
About the Company
- Canadian work experience is not a requirement for this role.
- Artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.