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About the Role

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.

Responsibilities

Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
Oversee work order administration, response times, completion rates, and resident satisfaction.
Develop and monitor preventive, predictive, and corrective maintenance programs for all buildings.
Manage the operation, maintenance, repair, and replacement planning of HVAC equipment, boilers, domestic water systems, electrical distribution, elevators, roofing, building envelope, fire alarm systems, emergency generators, and access control systems.
Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.
Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
Conduct pre-NYCHA inspections in preparation of NYCHA.
Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
Implement process improvements designed to reduce turn times and increase operational efficiency.
Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety regulations.
Conduct recurring building inspections to identify, correct, and document deficiencies.
Maintain ongoing readiness of common areas, mechanical rooms, electrical rooms, roof areas, grounds and exterior spaces, vacant units, occupied units, and life-safety systems.
Ensure immediate correction of life-threatening, severe, and health-and-safety deficiencies.
Monitor inspection scores, deficiency reports, corrective action plans, and compliance status.
Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing programs.
Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.
Oversee the correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other regulatory agencies.
Maintain comprehensive violation-tracking systems and regulatory compliance documentation.
Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
Prepare and submit certifications, permits, supporting documentation, and closure requests required for violation dismissal.
Monitor regulatory deadlines and agency compliance requirements to mitigate organizational risk.
Conduct periodic audits to ensure violations and compliance issues are resolved timely and effectively.
Support risk management initiatives designed to reduce liability exposure and improve operational safety.
Ensure exceptional property appearance, curb appeal, and building presentation.
Oversee maintenance and cleanliness of lobbies, hallways, stairwells, basements, community spaces, mechanical rooms, roof areas, refuse and compactor rooms, and exterior grounds.
Manage landscaping, snow removal, seasonal maintenance, and exterior enhancement projects.
Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
Conduct routine property inspections to ensure company appearance standards are consistently met.
Implement corrective action plans to address environmental, housekeeping, and operational deficiencies.

Requirements

Support the Community Manager in daily property operations.
Prepared to manage the property in the Community Manager's absence.
Focus on leasing support, resident services, and administrative and financial accuracy.
Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
Develop and monitor preventive, predictive, and corrective maintenance programs.
Manage the operation, maintenance, repair, and replacement planning of building systems.
Conduct routine facilities inspections and building condition assessments.
Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.
Lead apartment turnover and make-ready initiatives.
Develop turnover schedules and project timelines.
Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
Conduct quality assurance inspections.
Conduct pre-NYCHA inspections.
Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
Partner with leasing and site teams to accelerate occupancy.
Implement process improvements designed to reduce turn times.
Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety regulations.
Conduct recurring building inspections.
Maintain ongoing readiness of building areas and systems.
Ensure immediate correction of life-threatening, severe, and health-and-safety deficiencies.
Monitor inspection scores, deficiency reports, corrective action plans, and compliance status.
Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing programs.
Coordinate recurring testing, certifications, and inspections.
Oversee the correction and removal of violations.
Maintain comprehensive violation-tracking systems and regulatory compliance documentation.
Coordinate vendors, consultants, licensed professionals, and internal personnel.
Prepare and submit certifications, permits, supporting documentation, and closure requests.
Monitor regulatory deadlines and agency compliance requirements.
Conduct periodic audits.
Support risk management initiatives.
Ensure exceptional property appearance, curb appeal, and building presentation.
Oversee maintenance and cleanliness of property areas.
Manage landscaping, snow removal, seasonal maintenance, and exterior enhancement projects.
Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
Conduct routine property inspections.
Implement corrective action plans.

Skills

Facilities Operations
Maintenance
Asset Preservation
Supervision
Work Order Administration
Preventive Maintenance
Predictive Maintenance
Corrective Maintenance
HVAC Systems
Boilers
Heating Plants
Domestic Water Systems
Electrical Distribution Systems
Elevators
Vertical Transportation Systems
Roofing Systems
Building Envelope
Fire Alarm Systems
Fire Suppression Systems
Emergency Generators
Backup Systems
Access Control Systems
Security Systems
Facilities Inspections
Building Condition Assessments
Equipment Inventories
Service Histories
Warranties
Maintenance Records
Asset Life-Cycle Documentation
Emergency Maintenance Response
Disaster Preparedness
After-Hours Service Protocols
Building Performance Monitoring
Maintenance Productivity
Service-Level Compliance
Operational Efficiencies
Capital Planning
Reserve Studies
Infrastructure Improvements
Asset Preservation Strategies
Apartment Turnover
Vacancy Readiness
Turnover Schedules
Project Timelines
Company Benchmarks
Inspections
Maintenance Repairs
Painting
Flooring Replacement
Cleaning
Pest Control
Vendor Services
Quality Assurance
Occupancy Standards
Company Presentation
Pre-NYCHA Inspections
Unit Turn Costs
Contractor Performance
Budget Adherence
Leasing Support
Site Team Collaboration
Process Improvement
Turn Time Reduction
Operational Efficiency
HUD NSPIRE
HQS
HPD
HDC
NYCHA Lender Inspections
Investor Inspections
Ownership Inspections
Insurance Inspections
Agency Inspections
Regulatory Compliance
Life-Safety Regulations
Deficiency Identification
Deficiency Correction
Deficiency Documentation
Common Area Maintenance
Mechanical Room Maintenance
Electrical Room Maintenance
Roof Area Maintenance
Grounds Maintenance
Exterior Space Maintenance
Vacant Unit Readiness
Occupied Unit Readiness
Life-Safety System Readiness
Health-and-Safety Compliance
Inspection Score Monitoring
Deficiency Report Analysis
Corrective Action Planning
Compliance Monitoring
HUD Compliance
LIHTC Compliance
Section 8 Compliance
Fair Housing Compliance
Affordable Housing Programs
Testing Coordination
Certification Coordination
Inspection Coordination
Regulatory Agency Relations
Violation Correction
Violation Removal
DOB Violations
FDNY Violations
ECB/OATH Violations
DEP Violations
DHCR Violations
Violation Tracking Systems
Regulatory Compliance Documentation
Vendor Coordination
Consultant Coordination
Licensed Professional Coordination
Internal Personnel Coordination
Corrective Work Completion
Certifications Submission
Permits Submission
Supporting Documentation Submission
Closure Request Submission
Violation Dismissal
Regulatory Deadlines
Agency Compliance Requirements
Organizational Risk Mitigation
Periodic Audits
Timely Resolution
Risk Management
Liability Exposure Reduction
Operational Safety Improvement
Property Appearance
Curb Appeal
Building Presentation
Lobby Maintenance
Hallway Maintenance
Stairwell Maintenance
Basement Maintenance
Community Space Maintenance
Refuse Room Maintenance
Compactor Room Maintenance
Exterior Ground Maintenance
Landscaping Management
Snow Removal Management
Seasonal Maintenance
Exterior Enhancement Projects
Housekeeping Standards
Sanitation Programs
Waste Removal Operations
Environmental Services
Company Appearance Standards
Corrective Action Plan Implementation
Environmental Deficiency Correction
Housekeeping Deficiency Correction
Operational Deficiency Correction

Location

On-site
Harlem

Work Type

Full-time
On-site

Salary/Compensations

$38.46 plus discretionary bonus
$38.46—$38.46 USD

Benefits

Medical, Dental, and Vision coverage
Flexible Spending Accounts (FSA)
401(k) Retirement Plan
Paid Time Off & Holidays
Commuter Benefits
Professional Growth & Development
Mission-Driven Work

About the Company

Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents.
The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings.
The property also includes: 52 surface parking spaces, One outdoor refuse collection area, Two basketball courts, Open paved and landscaped areas.
The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group.
Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.