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About the Role

This position is responsible for overseeing the Lakeview Breakfast meal, interacting with house guests, and maintaining the cleanliness and organization of the dining area.

Responsibilities

Assemble, set up, serve, break down and monitors continental breakfast food and beverages.
Engage in two-way communication and interact effectively with others.
Answer guest questions with accurate information and demonstrate a friendly and helpful personality.
Set up buffet(s) in a timely fashion according to standards.
Inspect buffet areas for conformance to standards and replenish items as needed.
Maintain the appearance of the buffet and location at all times during service.
Clean up all spills as quickly as possible.
Fulfill guest requests for food and beverage items accurately.
Clear the buffet(s) after the meal, clean equipment, and return it to storage.
Clean the location according to standards and leave the area presentable.
Maintain and clean all buffet storage areas on a daily basis.
Anticipate guest's needs and meet them before being asked.
Maintain a presence at the location, greet guests in a friendly manner, and be approachable.
Take responsibility for all equipment and supplies, preventing loss and abuse.
Maintain a polite and pleasant personality.
Work under crowded noisy conditions and navigate around guests with loaded trays.
Work productively alone and without supervision when necessary.
Handle small delicate equipment/objects without extraneous movement, contamination or destruction.
Perform basic mathematical functions.
Answer phones and take food and beverage orders from guests.
Enter guest orders in a Point of Sale Terminal and enter special requests.
Learn standard menu items, describe them to guests, and answer questions.
Provide recommendations and suggestions to enhance diner satisfaction.
Adhere to Mohonk Mountain House’s Dress and Grooming Standards.
Learn and demonstrate the Mohonk Mountain House Service Steps with Service Strategies.
Learn and retain knowledge of historical facts about Mohonk Mountain House.
Develop and maintain positive working relationships with other staff.
Speak, read, and write the English language and communicate clearly.
Hear verbal instructions, directions, and warnings.
Reach, bend, kneel, stoop, twist, flex arms, walk, sit, climb, and stand for up to 5 hours at a time.
Negotiate stairs and uneven pathways while carrying service trays up to 20 lbs.
Maneuver carts or dollies safely with loads up to 200 pounds.
Lift up to 50 pounds from ground level to waist level and carry a distance of up to 75 feet.
Walk up to 7 miles per day.
Lift and carry 25-35 lbs. to public areas within the hotel.
Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods.
Demonstrate regular, predictable, and punctual attendance.
Work a varying schedule, sometimes on short notice, when needed.

Requirements

Must be able to work with other staff members.
Must be able to brew coffee.
Must be able to maintain a food buffet.
Must be able to clean up dirty dishes.
Must be able to keep the overall area cleanly and organized.
Must have open availability weekly.
Must be able to work shifts consisting of 5:30am – 11:30am or 5:30am – 1:30pm, 5 days a week.
Must be able to work under crowded noisy conditions.
Must be able to navigate around guests with loaded trays and potentially hot items.
Must be able to work productively alone and without supervision when necessary.
Must be able to handle small delicate equipment/objects without extraneous movement, contamination or destruction.
Must be able to perform basic mathematical functions.
Must be able to enter guest orders in a Point of Sale Terminal.
Must be able to learn standard menu items and describe them to guests.
Must be able to adhere to Mohonk Mountain House’s Dress and Grooming Standards.
Must be able to learn and demonstrate the Mohonk Mountain House Service Steps with Service Strategies.
Must be able to learn and retain knowledge of historical facts about Mohonk Mountain House.
Must be able to develop and maintain positive working relationships with other staff.
Must be able to speak, read, and write the English language.
Must be able to communicate in a clear and congenial manner.
Must be able to hear verbal instructions, directions, and warnings.
Must be able to reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Must be able to negotiate stairs up and down, and uneven pathways while carrying service trays up to 20/lbs.
Must be able to maneuver carts or dollies safely with loads up to 200 pounds.
Must be able to lift up to 50 pounds from ground level to waist level and carry a distance of up to 75 feet with/ without assistance.
Must be able to walk up to 7 miles per day.
Must be able to lift and carry 25-35 lbs. to public areas within the hotel.
Must have close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Must maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Must demonstrate regular, predictable and punctual attendance.
Must work a varying schedule, sometimes on short notice, when needed.

Skills

Food and Beverage knowledge
Hospitality industry knowledge
Customer service
Communication
Interpersonal skills
Problem-solving
Time management
Basic math
Point of Sale (POS) system operation
Menu knowledge
Food safety and sanitation

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level

About the Company

Mohonk Mountain House is a historic resort known for its scenic beauty and exceptional guest service.