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About the Role

We are looking for a highly skilled and proactive Associate Director, Operations (US) to lead our fulfilment operations across the United States. This is a critical role responsible for delivering excellent customer experience, retail service performance and cost efficiency as we continue to scale rapidly in Wild’s fastest growing market. You will own operational performance across DTC, Amazon and major US Retailers (Walmart & Target) and act as the senior partner to our US 3PL and logistics network. You will combine strategic planning with hands-on operational leadership - ensuring our operations are scalable, efficient and consistently high-performing. You will lead a team of 2 and play a key role in shaping how Operations scales in the US, a key growth market for Wild. This is a high-impact role for someone who loves execution, structured problem solving and commercial operational thinking. You’ll be part of a team that believes in doing work that matters — for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

Responsibilities

Own US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels
Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)
Define regional customer experience strategy and lead systemic improvements to drive customer delight
Set performance standards and engage in regular business reviews with the Ops team and 3PL partners
Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
Drive a continuous improvement culture across partners, setting clear KPIs and action plans
Primary escalation point and strategic relationship owner with US suppliers / logistics partners
Ownership of US fulfilment KPIs across the P&L and balance sheet
Lead negotiations with logistics partners
Identify and execute against key margin improvement opportunities across the value chain
Work closely with the wider operations team to build scalable operational processes, automation and efficiency
Implement tooling upgrades enhancing performance visibility and decision-making
Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team
Lead major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance
Proactively manage risk, communication, dependencies and delivery plans
Align supply chain/ops readiness with commercial priorities
Lead and coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX
Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health
Ensure replenishment planning meets demand across all sales channels
Lead procurement efforts in line with the global procurement strategy
Work with the global quality team to manage product quality and production process issues with US suppliers
Lead and develop a high-performing US Ops team (Ops Manager, Ops Exec)
Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness
Support organizational growth through hiring, coaching and capability building
Set clear accountability, coaching and development plans

Requirements

7+ years experience in US Operations / Fulfilment leadership roles
Deep Walmart & Target fulfilment experience including vendor compliance
Proven track record leading 3PL relationships and logistics performance
Strong financial acumen with P&L accountability
Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal) with proven experience managing relationships and performance for large retailers in the US.
Ability to operate both strategically and hands-on in a scaling environment
Excellent partner management and clear executive-level communication skills
Strong people leader - able to coach, motivate and develop teams

Skills

Fulfilment
Logistics
DTC
Amazon
Retail
Walmart
Target
3PL
Customer Experience
Performance Standards
SLA Management
QBRs
Continuous Improvement
KPIs
P&L Management
Negotiation
Process Improvement
Automation
Project Management
Supply Chain Planning
Procurement
Quality Management
Team Leadership
Coaching
Talent Acquisition

Location

Manhattan, NYC

Work Type

Hybrid (3 days per week in office)

Experience Level

Associate Director
7+ years experience

About the Company

Hi there 👋 We're Wild. We set out to remove single-use plastic from the bathroom and ended up building one of the fastest-growing personal care brands in Europe. Our refillable, natural deodorant is now in millions of hands, our cases are collected like accessories, and our collaborations - from Disney to seasonal scent drops - keep the brand fresh, playful and impossible to ignore. Now part of the Unilever family, we have the backing to go global while keeping the pace, ambition and mischief of a start-up.