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About the Role
The Room Service department overlooks our Lakeview Breakfast meal. This role requires you to be able to work with other staff members, brew coffee, maintain a food buffet, clean up dirty dishes, and keep the overall area cleanly and organized.
Responsibilities
- Assemble, set up, serve, break down and monitors continental breakfast food and beverages with a personable, courteous and professional manner.
- Engage in two-way communication and interact effectively with others.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality.
- Set up buffet(s) in a timely fashion, before the beginning of service, according to standards or as directed by management.
- Inspect the buffet areas for conformance to prescribed standards of setup and replenishment.
- Maintain the appearance of the buffet and location at all times during service.
- Replenish all items on the buffet as needed.
- Clean up all spills as quickly as possible.
- Fulfill guest requests for food and beverage items accurately by serving and presenting menu items in a neat and appetizing manner.
- Clear the buffet(s) after the meal.
- Clean the equipment and return it to secure storage.
- Clean the location according to standards and leave the area presentable and ready for next use.
- Maintain and clean all buffet storage areas on a daily basis as directed by management.
- Anticipate guest's needs and meet them before you are asked.
- Maintain a presence at the location, greet guests in a friendly manner, and be approachable and informative at all times.
- Take responsibility for all Mohonk Mountain House equipment and supplies.
- Prevent loss and abuse of any items used.
- Maintain a polite and pleasant personality.
- Work under crowded noisy conditions and navigate around guests with loaded trays and potentially hot items.
- Work productively alone and without supervision when necessary.
- Handle small delicate equipment/objects without extraneous movement, contamination or destruction.
- Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
- Answer phones and take food and beverage orders from guests.
- Enter guest orders in a Point of Sale Terminal and enter special requests such as dietary restrictions, allergies, etc.
- Learn standard menu items, describe to the guest in detail and answer guest questions.
- Provide recommendations and suggestions aimed at enhancing the satisfaction of diners.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Develop and maintain positive working relationships with other staff.
- Speak, read and write the English language and communicate in a clear and congenial manner.
- Hear verbal instructions, directions and warnings.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Negotiate stairs up and down, and uneven pathways while carrying service trays up to 20/lbs.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 500 feet.
- Lift up to 50 pounds from ground level to waist level and carry a distance of up to 75 feet with/ without assistance.
- Walk up to 7 miles per day.
- Lift and carry 25-35 lbs. to public areas within the hotel.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Demonstrate regular, predictable and punctual attendance during regularly scheduled work hours.
- Work a varying schedule, sometimes on short notice, when needed.
Requirements
- Knowledge of Food and Beverage or Hospitality industry a plus.
Skills
- Brew coffee
- Maintain a food buffet
- Clean up dirty dishes
- Keep the overall area cleanly and organized
- Two-way communication
- Effective interaction
- Answering guest questions
- Friendly and helpful personality
- Smiling
- Eye contact
- Initiating conversation
- Engaging with others
- Buffet setup
- Buffet replenishment
- Buffet maintenance
- Spill cleanup
- Fulfilling guest requests
- Serving food and beverages
- Presenting menu items
- Clearing buffet
- Cleaning equipment
- Storage area maintenance
- Anticipating guest needs
- Greeting guests
- Approachable demeanor
- Informative communication
- Equipment and supply responsibility
- Polite personality
- Pleasant personality
- Working under crowded noisy conditions
- Navigating with loaded trays
- Working alone
- Working without supervision
- Handling small delicate equipment
- Basic mathematical functions
- Answering phones
- Taking food and beverage orders
- Entering guest orders
- Entering special requests
- Learning standard menu items
- Describing menu items
- Providing recommendations
- Wine pairing suggestions
- Adhering to dress and grooming standards
- Maintaining a positive professional image
- Learning service steps and strategies
- Retaining historical facts
- Developing positive working relationships
- Speaking English
- Reading English
- Writing English
- Clear communication
- Congenial communication
- Hearing verbal instructions
- Reaching
- Bending
- Kneeling
- Stooping
- Twisting
- Flexing arms
- Walking up and down stairs/inclines
- Sitting
- Climbing ladders
- Standing for up to 5 hours
- Negotiating stairs
- Negotiating uneven pathways
- Carrying service trays up to 20/lbs
- Maneuvering carts or dollies
- Lifting up to 50 pounds
- Carrying items
- Walking up to 7 miles per day
- Lifting and carrying 25-35 lbs
- Close vision
- Distance vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
Work Type
- Part time
- Under 30 hours
About the Company
- Room service department overlooks our Lakeview Breakfast meal.
- Mohonk Mountain House’s Dress and Grooming Standards
- Mohonk Mountain House Service Steps with Service Strategies
- Mohonk Mountain House historical facts and information