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About the Role
The Parts Manager is responsible for running a profitable and efficient Parts Department by managing purchasing, inventory control, staff utilization, pricing, merchandising, and advertising.
Responsibilities
- Forecast goals and objectives for the department.
- Strive for harmony and teamwork with all other departments.
- Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts.
- Prepare and administer an annual operating budget for the Parts Department.
- Comply with federal, state, and local regulations that may affect parts sales.
- Hire, train, motivate, counsel, and monitor the performance of all parts personnel.
- Direct and schedule the activities of all parts personnel.
- Provide technical assistance to parts department personnel.
- Conduct meetings with parts department personnel to discuss activities and problems.
- Monitor parts personnel employee records including payroll submission.
- Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
- Handle customer complaints immediately and according to dealership guidelines.
- Establish and enforce pricing policy.
- Monitor and adjust inventory to minimize obsolescence.
- Establish individual parts inventory levels and balance them for maximum turnover.
- Ensure special order parts adhere to policy of prepay.
- Direct outside parts and counter sales efforts, including a telemarketing program.
- Supervise stock order process.
- Develop and administer an aggressive wholesale parts program to produce profit.
- Analyze departmental operations and storage layout and revise as needed.
- Coordinate a prompt, efficient and timely flow of paperwork.
- Direct shipping and receiving efforts to endure timely processing.
- Monitor daily reports such as DOE, DOC, and sales productivity.
- Develop and produce Lost Sales Tracking Report.
- Enforce safety requirements, including processing of MSDS sheets and OSHA right to know.
- Develop sales promotions.
- Take advantage of all manufacturers’ inventory co-op advertising.
- Analyze sales, gross expense, and inventory monthly to maintain profit goals.
- Ensure that all purchases are properly accounted for before payment is made and use the purchase order system.
- Ensure that the work area is kept clean.
- Ensure that service personnel are immediately served.
- Maintain CSI in top 10% of group.
- Support and endorse dealership policies and procedures.
Requirements
- High School Diploma or General Educational Diploma (GED)
- One year of experience in the automotive parts department.
- One year of supervisory experience.
- Valid New York State Driver License.
Skills
- Strong team management and interpersonal skills.
- Strong interpersonal and communications skills.
- Ability to understand and handle sensitive and confidential information.
- Ability to prioritize and organize work in a multitasked environment.
- Excellent verbal and written communication skills.
- Attention to detail.
- Strong organizational skills.
- Ability to manage multiple projects and details simultaneously.
- Strong analytical ability.
- Ability to gather and summarize data.
- Ability to find solutions to various administrative problems.
- Ability to prioritize work.
- Ability to work productively in a fast paced, stressful environment.
- Financial and accounting knowledge.
Location
- Dealership
Work Type
- Full-time
- Occasional weekend and evening hours
Experience Level
- One year of experience in the automotive parts department
- One year of supervisory experience
Education Level
- High School Diploma or GED
About the Company
- General Motors Experience Preferred
Equal Opportunity
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.