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About the Role
Serves as a strategic liaison between business stakeholders and technology teams, ensuring technology initiatives align with organizational goals. Collaborates with business leaders to understand needs, translate requirements into technology solutions, and support the delivery of products that enhance efficiency and create business value. Drives product strategy, roadmap execution, vendor coordination, and continuous improvement while ensuring compliance.
Responsibilities
- Maintain a thorough understanding of assigned platforms, including functionality, integrations, dependencies, risks, and opportunities for enhancement.
- Partner with business leaders to align technology solutions with strategic business objectives and operational priorities.
- Collaborate with stakeholders to gather, analyze, and document business needs.
- Translate business requirements into clear, actionable user stories, business requirements, and prioritized initiatives.
- Support the development, execution, and ongoing refinement of product roadmaps.
- Ensure initiatives are aligned with organizational strategies, customer needs, operational goals, and technology delivery timelines.
- Partner with technology, operations, and business teams throughout the solution lifecycle to facilitate successful implementation, testing, deployment, and adoption.
- Coordinate with third-party vendors and internal stakeholders to support seamless delivery, issue resolution, and ongoing product support.
- Manage and maintain product backlogs, prioritizing enhancements, defects, and new capabilities based on business value, risk, and strategic objectives.
- Monitor product performance and post-release outcomes.
- Support issue identification, root cause analysis, corrective actions, and continuous improvement efforts.
- Establish, monitor, and report on key performance indicators (KPIs) and success measures.
- Communicate product strategies, project status, risks, challenges, and outcomes effectively to stakeholders.
- Utilize user feedback, business intelligence, analytics, and data-driven insights to identify opportunities for product enhancements and process improvements.
- Ensure all product decisions and technology implementations align with regulatory requirements, compliance standards, data privacy obligations, operational risk frameworks, and information security policies.
- Collaborate with Risk, Compliance, Legal, Audit, and Operations teams to identify, evaluate, and address control requirements and potential risks.
- Support change management, training, and stakeholder engagement efforts to facilitate successful adoption of new technology solutions and process improvements.
- Assist other team members as needed to ensure delivery of distinctive service.
- Perform other related duties and responsibilities as required.
- Be aware of risk within their functional area, observing all policies, procedures, laws, regulations and risk limits, and raise/report known or suspected violations.
Requirements
- Ten years of experience in product management, business analysis, technology delivery, project management, or related business technology role.
- Experience with UAT, release management, change management, training, and adoption measurement.
Skills
- Product management principles
- Business analysis methodologies
- Technology delivery processes
- Translating business strategy into product roadmaps, user stories, acceptance criteria, and measurable delivery outcomes
- Agile, Scrum, Waterfall, or hybrid project delivery frameworks
- Business process improvement
- Operational efficiency methodologies
- Technology platforms
- System integrations
- APIs
- Vendor-supported solutions
- Regulatory compliance
- Operational risk management
- Information security
- Data privacy principles
- Governance
- Change management
- Technology lifecycle management practices
- Communication
- Stakeholder management
Experience Level
- Ten years of experience
Education Level
- Bachelor's degree in Business Administration, Information Systems, Computer Science, Finance, Management, or a related field.
About the Company
- Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Equal Opportunity
- Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.