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About the Role
As the Associate Senior Product Owner (GG1), you will lead the Technology Adoption product, playing a key role in enabling staff to effectively and sustainably use digital workplace technologies to improve collaboration, innovation, and productivity. You will own the end-to-end product lifecycle, shape the vision and roadmap, manage a region-specific backlog, and ensure delivery through agile ways of working. By working closely with business stakeholders and ITS partners, you will ensure adoption initiatives are aligned with business priorities and deliver measurable value. You will lead complex, multi disciplinary initiatives focused on behavioral enablement and long-term change, integrating the work of Adoption Specialists, identifying systemic barriers to adoption, and applying evidence-based solutions. You will use data, insights, and telemetry to monitor progress, assess impact, and drive continuous improvement. As a senior member of the team, you will provide leadership and coaching, guiding team members toward high-value outcomes, strengthening adoption capability, and fostering a culture of trust, accountability, and continuous learning.
Responsibilities
- Establish agile structures, rituals (Scrum/Kanban), and processes for the adoption team.
- Define success metrics (KPIs) and align regional resources to meet adoption goals.
- Foster a team culture of trust, continuous learning, and accountability.
- Engage directly with business stakeholders to ensure adoption strategies deliver measurable value.
- Gather requirements using practice-based personas developed from real user groups and behaviors.
- Maintain a dynamic stakeholder training pipeline to inform the delivery of relevant learning experiences.
- Review market trends and user insights to guide product enhancements.
- Translate global strategy into a region-specific backlog and maintain the product vision.
- Prioritize a complex backlog including user stories for training, coaching, and engagement.
- Approve Definitions of Done (DoDs) and maintain high-quality content in the Digital Enablement Hub.
- Participate in PI Planning and sprint ceremonies to ensure delivery alignment.
- Identify high-value business teams for deep-dive coaching and tailored advisory sessions.
- Collaborate with Tech Solutions Service Delivery teams to gather feedback and requests.
- Lead change management activities, applying role-based adoption plans and peer networks.
- Oversee regional enablement events such as Expos, Tech consultations, and Tech Talks, or other formats as needed.
- Provide transparent updates and produce region-specific communications to sustain awareness.
- Maintain telemetry-driven dashboards to track usage depth and identify adoption barriers.
- Prepare weekly reports for the Product Manager and monthly Training & Coaching reports for partners.
- Lead test planning and ensure all adoption materials meet quality standards.
- Guide, mentor, and coach team members to build technical expertise, digital dexterity, and a strong service-oriented mindset.
- Promote knowledge sharing, best practices, and continuous learning to strengthen team capability and improve service delivery outcomes.
- Foster a culture of accountability, trust, collaboration, and continuous improvement that supports high performance and sustained service quality.
- Set clear performance expectations, provide timely and constructive feedback, and contribute to performance management and career development discussions.
Requirements
- Master’s degree with 8 years of experience or a Bachelor’s degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
- Demonstrated experience in product operations, digital adoption, customer success, product enablement, IT service enablement, or productivity/collaboration programs, including defining product vision and roadmap, managing complex backlogs, and delivering outcomes using agile frameworks such as Scrum, Kanban, or SAFe.
- Proven capability in leading technology adoption and change initiatives that drive behavioral enablement and sustainable change, including identifying adoption barriers and applying evidence-based solutions.
- Strong experience partnering with business stakeholders and technology teams to design and deliver adoption strategies aligned to business priorities and focused on measurable value and outcomes.
- Demonstrated ability to use data, insights, and telemetry to assess adoption, monitor impact, report on outcomes, and drive continuous improvement in products and services.
- Proven leadership experience in guiding, mentoring, and coaching team members, fostering a culture of trust, accountability, collaboration, and continuous learning.
- Excellent written and oral communication skills in English.
- Ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.
- Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making.
- Experience working in fragile, conflict-affected, and violent (FCV) contexts is encouraged.
Skills
- Product operations
- Digital adoption
- Customer success
- Product enablement
- IT service enablement
- Productivity/collaboration programs
- Agile frameworks (Scrum, Kanban, SAFe)
- Technology adoption
- Change management
- Behavioral enablement
- Data analysis
- Telemetry analysis
- Leadership
- Mentoring
- Coaching
- English communication
Location
- Chennai, India
Work Type
- Local Recruitment
- Open-Ended Staff
Experience Level
- Associate Senior
Education Level
- Master's degree
- Bachelor's degree
Benefits
- Retirement plan
- Medical insurance
- Life insurance
- Disability insurance
- Paid leave
- Parental leave
- Reasonable accommodations for individuals with disabilities
About the Company
- At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges.
- The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations.
- The ITSDW Tech Solutions regional units (ITSR1/2/3) combine in country presence with regional hubs to deliver onsite support, deployments, and sustained adoption.
- Teams run structured user feedback loops that inform standards and engineering roadmaps, and they partner with ITSDS (Digital Solutions - platform engineering/telemetry), ITSPR (Device Provisioning experience standards & device/room programs), the Service Desk (channels & knowledge quality), CTO (Chief Technology Office) Network Engineering, and GCS (General Corporate Solutions) for venues.
- Learn more about working at the World Bank and IFC including our values and inspiring stories.
Equal Opportunity
- We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.