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About the Role
This role focuses on managing customer success for HPE's as-a-Service portfolio in Germany, driving up-selling and cross-selling activities with existing clients to ensure they maximize the value of HPE solutions.
Responsibilities
- Serve as the primary point of contact for customers regarding the HPE as-a-Service portfolio.
- Identify up-sell and cross-sell opportunities to support customer infrastructure expansion.
- Manage the customer journey from onboarding to scaling, focusing on sustainable business success.
- Develop and maintain success plans to make customer business goals transparent and drive them forward.
- Collaborate closely with internal experts to achieve optimal customer outcomes.
Requirements
- Completed degree or apprenticeship in business administration, commercial fields, or similar.
- Alternatively, 1-3 years of relevant professional experience in IT sales, Customer Success, as-a-Service, or Cloud Infrastructure.
- Very good German language skills at C2 level.
- English language skills at a minimum of B2/C1 level.
- Active listening and empathy.
- Solution-oriented approach.
- Strong affinity for IT topics.
- High willingness to learn.
- Clear communication skills, both written and verbal.
- Fact-based decision-making.
Skills
- Customer Success
- Cloud Infrastructure
- IT Sales
- as-a-Service (aaS)
Location
- Berlin
- Germany
Work Type
- Onsite
- Hybrid
Experience Level
- Intermediate
Education Level
- Degree
- Apprenticeship
Salary/Compensations
- €50k – €65k target salary (80/20 split)
- 100% guaranteed commission for the first 3 months
- Unlimited variable compensation with attractive bonuses for exceeding targets
Benefits
- Structured onboarding with sales training and Customer Success certification.
- 30 days of vacation plus 4 additional 'Wellness Fridays'.
- Permanent employment contract.
- Modern 'Fail-Fast' learning culture.
- Attractive bonuses for exceeding targets.
- Modern office space with amenities like a roof terrace and barista coffee.
- Participation in Employee Resource Groups.
- Subsidy for public transport pass.
- Annual budget for wellness activities.
- Company bicycle program.
- Monthly lunch credit.
- Paid time for social engagement.
About the Company
- Hewlett Packard Enterprise is a leading global edge-to-cloud company.
- We help companies connect, protect, analyze, and act on their data and applications.
- Our culture encourages finding new and better ways to accelerate what's next.
- We value varied backgrounds and offer flexibility for work and personal needs.
- We are a force for good and provide opportunities for career growth.
Equal Opportunity
- HPE is committed to creating an inclusive and accessible workplace.
- Encourages applications from all qualified individuals, including those with disabilities.
- HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
- Does not discriminate on the basis of race, gender, or any other protected category.
- Decisions are made based on qualifications, merit, and business need.
- Aims to be one global team representative of customers in an inclusive environment.