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About the Role
Oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all hotel guests and building residents, including timely response to and resolution of any requests or concerns.
Responsibilities
- Greet all building occupants in a professional manner and ensure security and safety for all.
- Register and assign rooms to guest of the hotel facility.
- Call building occupants to announce visitors or deliveries.
- Create reservations based on guest requests and availability.
- Verify customer credit and establish payment methods.
- Handle all incoming calls, including guest and tenant requests, reservations, and call forwarding.
- Coordinate and assist with resident move-ins and move-outs.
- Maintain key log and all applicable data sheets.
- Assist with package deliveries for hotel guests and residents.
- Log package receipts and notify guests and residents of availability.
- Confirm and control petty cash.
- Provide neighborhood and NYC information to guests and residents when requested.
- Compute bills, collect payments, and make change for guests.
- Confirm shift collection totals and prepare clerk deposit envelope.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Issue room keys and escort instructions to various team members and building occupants.
- Review accounts and charges with guests during the check-out process.
- Communicate with housekeeping, maintenance staff, or management when guests report problems.
- Communicate with service companies when technical issues arise when no manager is on duty.
- Confirm following day's departures.
- Perform opening and closing procedures during the appropriate shift.
- Perform other duties as assigned.
Requirements
- 1+ years of hotel front desk or related experience.
- Must have the ability to obtain FLSD certification.
Skills
- Customer Service
- Professionalism
- Communication
- Bookkeeping
Location
- New York Presbyterian Helmsley Medical Tower @ 1320 York Avenue, New York, NY 10021
Work Type
- Contingent
- Professional office environment
Experience Level
- 1+ years
Education Level
- High School Diploma
- GED
- Trade School
- Technical School
- Vocational School
Salary/Compensations
- $23.59 - $27.75
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance programs
- Disability insurance programs
- Paid time away from work
- Unpaid time away from work
About the Company
- Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs.
- In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
- The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
- The company will not pay less than minimum wage for this role.
Equal Opportunity
- Cushman & Wakefield provides equal employment opportunity.
- Discrimination of any type will not be tolerated.
- Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
- Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
- In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.