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About the Role
As a Manager of Client Success at Arrive, with a dedicated focus on the Arrive Fresh/produce vertical, you will take a leadership position managing our produce shippers. You will be responsible for the performance and operational strategy of a Client Success team specializing in fresh and perishable goods. This role involves collaborating closely with other department leaders to optimize business processes and drive strategic initiatives specifically within the produce supply chain. The Client Success Manager for Arrive Fresh acts as the main point of contact for fresh-produce shippers, growers, receivers and carriers. Because produce freight is time-sensitive and temperature-controlled (refrigerated/reefer), you and your team will monitor shipments, coordinate with carriers, manage cold-chain expectations, and prevent transit issues before they impact the client's bottom line.
Responsibilities
- Serve as the primary trusted advisor and daily point of contact for a portfolio of produce freight clients.
- Monitor reefer (refrigerated) loads in transit, track temperature logs, and coordinate proactively with dispatchers and carriers to prevent delays or spoilage.
- Rapidly resolve delivery disruptions, temperature deviations, detention issues, or claims in collaboration with operations and claims teams.
- Coach a team of Client Success Reps to understand the knowledge and service skills required to perform at a high level for Produce Customers.
- Guide new produce shippers or receivers through platform/system setup, tender processes, and communication protocols.
- Conduct regular business reviews (QBRs) analyzing on-time delivery (OTD) rates, and tender acceptance.
- Drive account retention, handle renewals, and identify opportunities to expand freight volume or cross-sell specialized logistics services.
- Partner with sales, carrier procurement, and accounting teams to align service levels and resolve billing or rate discrepancies.
Requirements
- 3+ years of experience in customer success, account management, or operations within freight brokerage, third-party logistics (33L/3PL), or supply chain management.
- Familiarity with reefer freight, temperature-controlled transport, produce seasonality, or USDA/FDA food-transit standards is a strong plus.
- Proficiency in Transportation Management Systems (TMS), CRM software (e.g., Salesforce), and data analytics or spreadsheet tools.
- Exceptional communication, high-pressure problem-solving, active listening, and composure during time-critical crisis management.
Location
- Austin, TX
Work Type
- Onsite
Education Level
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent operational experience).
Benefits
- Medical, dental, vision, life, disability, and supplemental coverage.
- Matching 401(k) program.
- Employee Resource Groups.
- Office wide engagement activities, team events, happy hours.
- Casual dress code.
- Free on-site parking.
- Fully stocked coffee bar.
- Onsite gym.
- Free counseling sessions through Employee Assistance Program.
- Company paid holidays, paid vacation time and wellness days.
- 100% paid parental leave.
- Referral Program.
- Relocation assistance.
About the Company
- Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
- We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
- We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few.
- Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.