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About the Role
Assist customers by responding to their inquiries through email, providing accurate information, resolving concerns, and ensuring a positive customer experience through clear, polite, and professional communication.
Responsibilities
- Respond to customer inquiries through email.
- Provide accurate information about the company's products and services.
- Help customers resolve issues and answer their questions.
- Handle customer complaints professionally.
- Follow up on unresolved concerns when necessary.
- Maintain records of customer emails and responses.
- Forward complex issues to the appropriate department.
- Protect customer information and maintain confidentiality.
Requirements
- Good written English and communication skills.
- Basic computer and email management skills.
- Attention to detail and accuracy.
- Patience and problem-solving abilities.
- Good time management and organizational skills.
- Ability to work independently and meet deadlines.
Skills
- Written English
- Communication skills
- Computer skills
- Email management
- Attention to detail
- Accuracy
- Patience
- Problem-solving
- Time management
- Organizational skills
Salary/Compensations
- up to CAD 35.57 - hourly
Benefits
- Competitive salaries
- Comprehensive health and dental insurance
- Generous paid vacation
- Flexible work arrangements
- Retirement savings plans
- Professional development opportunities
- Paid certifications
- Modern IT equipment
- Performance bonuses
- Family support benefits
- Excellent career advancement opportunities
About the Company
- Adastra Corp. is a global IT consulting company specializing in data analytics, AI, and cloud solutions.
- The company helps businesses improve efficiency and make data-driven decisions.
- Its services include data engineering, business intelligence, and digital transformation.
- Employees work with clients to develop and implement technology solutions.
- Key skills include problem-solving, communication, data analysis, and technical expertise.
- Adastra offers career opportunities in data analytics, software development, cloud computing, and consulting.