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About the Role

The Operational Risk & Controls Manager supports the business by ensuring key operational, conduct, and compliance risks are effectively controlled and monitored within day-to-day activities. This role enables consistent execution of controls and supports the identification, assessment, and escalation of operational risks.

Responsibilities

Maintain business risk and control matrices (RCMs)
Support consistent execution and documentation of controls
Monitor control performance and identify gaps
Track and report on KPIs and KRIs to monitor risk exposure and emerging trends
Coordinate incident and breach reporting
Support business implementation of policies and procedures
Partner with business leaders to embed risk management practices

Requirements

Preferred University degree in Business Administration, Finance, Accounting, Risk Management, Economics, or a related discipline.
5–8 years’ experience in financial services
3 – 5 years' experience in operations, risk and controls
Strong process and control mindset
Experience working within regulated environments
Demonstrated experience facilitating risk assessments, managing remediation programs, and preparing executive-level reporting.
Experience working within risk governance frameworks.
Knowledge of regulatory expectations applicable to federally or provincially regulated financial institutions.

Skills

Detail orientation
Critical Thinking
Business Partnership
Accountability
Influencing & Relationship Management
Analytical Decision-Making
Continuous Improvement
Communication & Executive Presence
Collaboration
Results Orientation
Practical problem-solving

Work Type

Full-Time

Experience Level

5-8 years in financial services
3-5 years in operations, risk and controls

Education Level

University degree in Business Administration, Finance, Accounting, Risk Management, Economics, or a related discipline (preferred)

Salary/Compensations

$74,000-$85,000

About the Company

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community.
Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels.
Members and customers also benefit from an industry-leading online brokerage and investment management services.
We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers.
This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

Equal Opportunity

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants