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About the Role

BCG seeks a Senior Director, Business Platforms to be the foremost technical authority on the firm's enterprise business platform ecosystem. This role will own the operation, security, funding, and evolution of these platforms, acting as the liaison between business stakeholders and technical teams. The position requires leadership combining deep platform engineering and operations expertise with commercial judgment, security rigor, and partnership abilities.

Responsibilities

Own and operate BCG's business platform portfolio, including ServiceNow and other distributed platforms.
Ensure end-to-end platform operations, including maintenance, patching, upgrades, and release management.
Lead the 24/7 support model, acting as the senior escalation point for incidents and driving post-incident reviews.
Partner with CMDB and asset management teams to maintain an accurate technical inventory.
Reconcile or consolidate platform capabilities to deliver optimal value and user experience.
Provide financial and vendor stewardship, owning a multi-million dollar budget and managing vendor relationships.
Evaluate new products, platforms, and vendors with a long-term, scalable perspective.
Safeguard security, compliance, and data across all business platforms.
Partner with Security, Risk, and Compliance teams on data privacy, confidentiality, and jurisdictional requirements.
Own the platforms' security posture, including access controls and vulnerability management.
Work closely with business stakeholders to understand needs and ensure continuous improvement of platform features.
Design, build, and refine technical workflows within platforms to deliver business value.
Partner with operational teams, HR, Legal, and other functions to ensure cohesive ecosystem operation.
Lead, mentor, and grow technical teams responsible for engineering, administration, and operations.
Build a high-performing, globally capable support function for 24/7 coverage.
Address gaps between teams, vendors, or platforms to ensure continuity and progress.
Shape the future of BCG's platform ecosystem by evaluating emerging technologies, including AI.
Build towards a modern, AI-ready business platform ecosystem, applying agentic AI and intelligent automation.
Drive adoption and enablement of new features and capabilities across the business.

Requirements

12+ years of senior technical leadership experience operating enterprise business platforms, ideally including ServiceNow, within a complex, matrixed organisation.
Proven experience owning platform budgets at multi-million dollar scale, including vendor contract negotiation and license and cost optimisation.
Deep, hands-on knowledge of ServiceNow (or a comparable enterprise platform), including architecture, workflow design, configuration governance, and release management.
Experience leading 24/7 technical support operations, including incident management, escalation, and post-incident review practices.
A strong track record on security and compliance for enterprise platforms handling sensitive data.
Experience building and leading technical teams (engineers, platform administrators, and architects) and managing external vendors and system integrators.
A demonstrated ability to set a forward-looking technology vision, including applying agentic AI and automation to enterprise platforms.
ITIL certification, or equivalent operational framework experience; relevant ServiceNow certifications are a plus.
Familiarity with agile methodologies and ways of working, with the ability to run technical workflows efficiently within a platform environment.

Skills

Running and modernising enterprise business platforms such as ServiceNow at scale
Translating business needs into platform capabilities, technical workflows, and a coherent roadmap
Making sound trade-offs across security, cost, speed, and user experience in complex technology environments
Leading 24/7 technical operations, including incident response and escalation management
Managing vendor relationships and multi-million dollar technology budgets
Evaluating emerging platforms and technologies, including agentic AI, and separating genuine value from hype
Building, mentoring, and developing high-performing technical teams
Communicating clearly and credibly with both technical teams and senior business stakeholders
Partnering cross-functionally with CMDB and asset management, operations, HR, and Legal

Location

London
Lisbon

Work Type

Hybrid

Experience Level

Senior

Education Level

ITIL certification or equivalent operational framework experience
Relevant ServiceNow certifications are a plus

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
At BCG, our people and relationships are at the heart of everything we do.
We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Equal Opportunity

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.