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About the Role
The Service Coordinator plays a critical role on our Operations team, coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. This role offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.
Responsibilities
- Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
- Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
- Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
- Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
- Apply strong customer service skills to handle client interactions and resolve issues effectively.
Requirements
- College degree or Two or more years of experience in customer service, project coordination, or facility services preferred.
- A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills).
- Strong interpersonal and persuasive abilities.
- A customer-focused, professional approach to every interaction.
- A talent for staying calm and organized when priorities shift.
- Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.
Skills
- Customer service
- Project coordination
- Facility services
- Technology adoption
- Interpersonal skills
- Persuasive abilities
- Customer focus
- Organization
- Communication
Location
- East coast
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- College degree
Salary/Compensations
- Competitive Salary
- Performance-based bonuses
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Fidelity 401(k) plan with company match
- Company-paid life insurance policy of $50,000
- Access to leading-edge web-based productivity tools
About the Company
- Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana.
- With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties.
- Our goal is to deliver superior experience to those who trust us to safeguard what matters most.
- We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.
- Our mission is to be the best fire protection company the industry has ever seen.
Equal Opportunity
- Encore Fire Protection is an Equal Opportunity Employer.
- Encore Fire Protection is an E-Verify Employer.
- As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.