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About the Role
Provide customer service by responding to inquiries regarding product selection, services, and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Responsibilities
- Respond to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence within department service goals.
- Perform necessary follow-up to ensure customer service expectations are met.
- Facilitate profitable growth and the sales process by adherence to department incentive and initiative programs.
- Research and suggest alternative products to customers.
- Provide representation of products, increasing sales wherever appropriate or as requested.
- Use computerized system for tracking, information gathering, and/or troubleshooting.
- Resolve customer issues including issuance of credit concessions.
- Refer complex, non-standard problems to supervisor.
Requirements
- Select correct processes from clearly prescribed rules, past practices, or instruction.
- Seek advice and guidance on non-routine or problem areas from supervisor.
- Clear deviations from the norm with supervisor.
- Exercise limited latitude/independent judgment under close supervision.
- Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Skills
- Product knowledge
- Customer service
- Order processing
- Quotation processing
- Computerized system usage
- Troubleshooting
Location
- Onsite
Work Type
- Full-time
Experience Level
- 0-2 years of experience in area of responsibility
Education Level
- HS Diploma or GED strongly preferred
Salary/Compensations
- $18.27-$22.84 Hourly
About the Company
- HD Supply Canada does not use Artificial Intelligence to Screen, Assess or Select Candidates.
- We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
- We value the diversity of our people.
Equal Opportunity
- HD Supply Canada is an Equal Opportunity/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants.
- If you require an accommodation during the application process, please email disabilityaccommodations@hdsupply.com and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.