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About the Role
As a Delivery Strategist, you will be responsible for ensuring value delivery to Loop's customers through our operations product. You will collaborate cross-functionally to impact customer strategy, focusing on customer outcomes and optimizing key metrics for Loop's Protect operations product.
Responsibilities
- Ownership of key customer value metrics
- Building playbooks for sales and customer support functions
- Ownership of internal processes across analytics, product surfaces, content, and communications to ensure 10-star value delivery
- Ownership of internal processes for monitoring and improving agentic workflows, including evaluations, system prompts, and creating templates and workflows for customers
- Collaboration with GTM/Customer Success teams to own implementation and business roadmap, considering business and customer needs
Requirements
- At least 5-8 years of experience in an operations role within the restaurant industry, a direct-to-consumer brand, or the E-commerce, CPG, or hospitality industry
- Experience as a Senior Manager or in other operational roles with a broad operational charter
- Proven ability to sell products, ideas, projects, or visions
- Experience working in a restaurant in-store in any capacity for 3 months or more
- Ability to break down complex problems into smaller parts and build associated processes and systems
- Ability to think in terms of metrics, funnels, and dashboards
- Demonstrated leadership and experience in individual contributor roles
- Ability to understand complex customer/business problem statements from a business perspective, make tradeoffs, and build for optimal customer outcomes
- Demonstrate Loop's cultural values: radical ownership, customer obsession, and a fast-paced problem-solving approach
- Strong hunger for personal growth and a desire to build and deploy next-generation products at scale
Skills
- Operations
- Sales
- Customer Success
- Product Operations
- Analytics
- Content
- Communications
- Agentic Workflows
- Implementation
- Business Roadmap
- Metrics
- Funnels
- Dashboards
- Leadership
Location
- San Francisco
- New York
- Tampa
- India
Work Type
- Full-time
Experience Level
- 5-8 years
Salary/Compensations
- $120,000 - $180,000
About the Company
- Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across finance, operations, and marketing functions.
- Loop deploys AI agents built by an in-house team of AI engineers, strategists, and subject matter experts into restaurant brands, bringing industry best practices in handling complex internal functions.
- Loop is one of the fastest-growing restaurant technology companies, powering billions in revenue and serving over 10,000 restaurants within 3 years across recognizable US brands.
- Loop is built by a world-class team of entrepreneurs, operators, leaders, and AI engineers from diverse backgrounds including big tech, management consulting, and investment banking.