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About the Role

As an Enterprise Delivery Strategist, you will be responsible for ensuring value delivery to Loop's Enterprise customers through our operations product. You will focus on customer outcomes and optimize key metrics such as time to value, engagement, and overall success for Loop's Protect product. This role involves cross-functional collaboration with Sales/GTM, Product Operations, Product, and Customer Success teams, while owning critical customer value metrics.

Responsibilities

Own key customer value metrics.
Develop playbooks for sales and customer support functions.
Oversee internal processes across analytics, product surfaces, content, and communications to ensure exceptional customer value delivery.
Manage internal processes for monitoring and improving agentic workflows, including evaluations, system prompts, template creation, and customer-facing agentic workflows.
Collaborate with GTM/Customer Success teams to manage implementation and business roadmaps, considering both business and customer needs.

Requirements

Minimum 8-12 years of operations experience in the restaurant industry, direct-to-consumer brand, E-commerce, CPG, or hospitality industry.
Previous experience as a Senior Manager or Director of Operations, or in similar senior operational roles with broad oversight.
Proven ability to sell products, ideas, projects, or visions effectively.
At least 3 months of in-store restaurant work experience.
Ability to deconstruct complex problems into smaller components and develop associated processes and systems.
Proficiency in thinking about metrics, funnels, and dashboards.
Demonstrated leadership experience combined with prior Individual Contributor (IC) roles.
Capacity to understand complex customer/business problem statements from a business perspective, make trade-offs, and prioritize customer outcomes.
Exemplify Loop's cultural values of radical ownership and customer obsession, with a bias for rapid problem-solving.
Strong desire for personal growth and interest in building and deploying next-generation products at scale, either as an operator or founder.

Skills

Operations Management
Customer Success
Product Implementation
Business Strategy
Process Development
Data Analysis
Cross-functional Collaboration
Sales
Customer Relationship Management

Location

San Francisco
New York
Tampa
India

Work Type

Full-time

Experience Level

8-12 years
Senior Manager
Director

Salary/Compensations

$150,000 - $200,000

About the Company

Loop is an agentic restaurant intelligence software company that enhances restaurant chains' back-office operations by automating workflows and providing intelligence across finance, operations, and marketing.
Loop utilizes AI agents developed by its in-house team of AI engineers, strategists, and subject matter experts to implement industry best practices for complex internal functions within restaurant brands.
The company has offices in San Francisco, New York, Tampa, and India.
Loop is experiencing rapid growth, currently powering billions in revenue and serving over 10,000 restaurants across prominent US brands within three years, aiming to improve their top and bottom lines.
Loop's team comprises experienced entrepreneurs, operators, leaders, and AI engineers from diverse backgrounds, including big tech, management consulting, and investment banking, with previous experience at companies like Uber, Google, Amazon, and McKinsey.