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About the Role
As a Delivery Strategist, you will be responsible for ensuring value delivery to Loop's customers through our marketing product. You will focus on customer outcomes and optimizing key metrics for TruROI, Loop's marketing product. This role involves cross-functional collaboration with Sales, Product Operations, Product, and Customer Success teams.
Responsibilities
- Ownership of key customer value metrics
- Building playbooks for sales and customer support functions
- Ownership of internal processes across analytics, product surfaces, content, and communications to ensure 10-star value delivery
- Ownership of internal processes to monitor and improve agentic workflows, including evaluations, system prompts, and creating templates and workflows for customers
- Collaboration with GTM/Customer Success teams to own implementation and business roadmap, considering business and customer needs
Requirements
- At least 5-8 years of experience in a marketing role within a direct-to-consumer brand, E-commerce, CPG, or restaurant industry
- Experience as a growth marketer across the customer lifecycle (acquisition, retention, reactivation, product marketing)
- Strong sales ability, including selling products, ideas, projects, or visions
- Ability to break down complex problems into smaller parts and build associated processes and systems
- Ability to think in terms of metrics, funnels, and dashboards
- Ability to understand complex customer/business problem statements from a business perspective, make tradeoffs, and build for optimal customer outcomes
- Demonstrated cultural values of radical ownership and customer obsession
- Ability to act quickly and solve problems efficiently
- Strong desire for personal growth and to build/deploy next-generation products at scale
Skills
- Marketing
- Growth Marketing
- Product Marketing
- Sales
- Problem Solving
- Process Building
- Systems Thinking
- Metrics Analysis
- Funnels Analysis
- Dashboard Creation
- Customer Outcome Optimization
- Agentic Workflow Management
Experience Level
- 5-8 years
Salary/Compensations
- $120,000 - $180,000
About the Company
- Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across finance, operations, and marketing functions.
- Loop deploys AI agents built by an in-house team of AI engineers, strategists, and subject matter experts into restaurant brands, bringing industry best practices in handling complex internal functions.
- Loop has offices in San Francisco, New York, Tampa, and India.
- Loop is one of the fastest-growing restaurant technology companies, powering billions in revenue and serving over 10,000 restaurants within 3 years across recognizable US brands.
- Loop helps restaurants grow their topline and bottom line.
- Loop is built by a world-class team of entrepreneurs, operators, leaders, and AI engineers from diverse backgrounds including big tech, management consulting, and investment banking, with experience from companies like Uber, Google, Amazon, and McKinsey.