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Tailor your resume to this Customer Service Support Werkstudent:in (m/w/d) role.
Rezi rewrites your resume against HER ONE's job description. Free.
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About the Role
HER ONE develops supplements tailored to women's needs. Our community should feel well-informed and fully supported. As the first point of contact for our customers, you ensure this happens: friendly, fast, and solution-oriented.
Responsibilities
- Respond to customer inquiries via email, chat, and social media.
- Assist with questions regarding orders, shipping, returns, and subscriptions.
- Process complaints and forward feedback to the relevant teams.
- Maintain templates, FAQs, and our knowledge base.
- Identify recurring customer concerns and help improve our processes.
- Support the Customer Service team with projects and special promotions (e.g., launches, sale periods).
Requirements
- Currently enrolled in higher education, preferably in Business Administration, Communications, Marketing, or a related field.
- Confident and engaging written communication skills in German; English proficiency is an advantage.
- Enjoy interacting with people and remain patient and friendly even with challenging inquiries.
- Work in a structured, reliable, and independent manner.
- Ability to quickly learn new tools.
- Interest in health, wellbeing, and dietary supplements.
Skills
- Customer service
- Email support
- Chat support
- Social media support
- Order processing
- Shipping support
- Returns processing
- Subscription management
- Complaint handling
- Feedback management
- Knowledge base management
- Process improvement
- Project support
- Event support
- German language proficiency
- English language proficiency
- Patience
- Friendliness
- Structured work
- Reliability
- Independence
- Quick learner
- Helpdesk systems (e.g., Zendesk, Gorgias)
- Shopify
- Health interest
- Wellbeing interest
- Supplement interest
Location
- Remote
Work Type
- Part-time
- Student position
Experience Level
- Student
Education Level
- Enrolled in higher education
Benefits
- Flexible working hours compatible with studies
- Insight into a growing D2C company with short decision-making paths
- Young, appreciative team with ample room for own ideas
- Mobile working
- Employee discount on products
- Good chances for long-term collaboration
About the Company
- HER ONE is the leading supplement brand for women, standing for “Tasty Everyday Wellness - Results you can feel”.
- We combine nature and science with a uncompromisingly customer-centric approach, turning complex health needs into simple, effective, and incredibly tasty daily rituals.
- Whether it's gut health, skin, energy, or well-being - our lovingly developed product range, including innovative functional snacks, accompanies modern women on their journey to their best selves. And yes: our products taste so good that you look forward to them every day.
- Science meets taste. Selfcare has never been this delicious!