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About the Role
The EMEA Head of Travel & Expense Management will be responsible for delivering high-quality corporate travel services across the EMEA region, managing a team of travel professionals and overseeing a managed spend portfolio exceeding $100M. This Vice President level position is within the Corporate Services division, which focuses on creating collaborative workplace solutions and commercial services to enhance employee and client experiences.
Responsibilities
- Oversee all elements of the Travel & Expense team across Asia
- Responsible for approximately 6 FTEs and over 20 contingent vendor staff across EMEA
- Deliver high-quality travel services including airlines, hotels, and ground transportation
- Manage the regional corporate card program
- Demonstrate strong acumen and understanding of risk and business continuity for travel
- Ensure business units are informed about the most cost-effective travel options
- Work in partnership with Infrastructure regional leads (Sourcing, Legal, Finance, Technology)
- Deliver best-in-class contract negotiations with Travel SMEs managing those commodities
- Ensure VIP travelers receive extended servicing
- Ensure delivery of metrics and management information on all travel services to measure performance (annualized KPIs)
- Responsible for vendor SLAs/KPIs
- Familiar with the Concur Expense tool and respective expense reimbursement workflows
- Collaborate with the Global Travel & Expense Management Lead on long-term strategy plans and continuously evolve and provide value to employees regarding the travel and expense experience
Requirements
- Minimum of 10 years of Travel & Expense business management experience within a large multinational firm
- Strong understanding of the EMEA market and business culture
- Proven record of accomplishment of exceeding goals and managing operations in a demanding business environment
- Ability to drive KPIs
- Strong project management skills and ability to multitask
- Strong attention to detail and analytical skills
- Excellent administrative and time management skills
- A team player with strong interpersonal skills, who is flexible and can work well with others to achieve common goals
- Excellent communication skills, with the ability to interact with a range of internal and external audiences, including senior management, internal client representatives, vendors, and consultants
- Strong English verbal and written skills
Skills
- Microsoft Office applications (Outlook, Excel, PowerPoint, and Word)
- Travel and expense technology tools (e.g., Concur)
Location
- EMEA
Work Type
- Flexible working opportunities available
Experience Level
- Vice President level
- Minimum of 10 years of Travel & Expense business management experience
Education Level
- Graduate degree
Benefits
- Comprehensive employee benefits and perks
About the Company
- Since 1935, Morgan Stanley has been a global leader in financial services, known for evolving and innovating to better serve clients and communities in over 40 countries.
- Morgan Stanley raises, manages, and allocates capital for clients, helping them reach their goals.
- Our values include putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back.
- We offer an environment where employees are supported and empowered, working alongside the best and brightest.
- Our teams are relentless collaborators and creative thinkers, fueled by diverse backgrounds and experiences.
- We support employees and their families with attractive and comprehensive benefits and perks.
- There is ample opportunity to move about the business for those who show passion and grit.
Equal Opportunity
- Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.
- Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
- Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.