Care Coordinator at Home Instead | GB | Rezi

Care Coordinator at Home Instead

Care Coordinator

Home Instead · GB

3 weeks ago

Care Coordinator

Home Instead · GB

25 days ago
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About the Role

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Responsibilities

  • Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
  • Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Requirements

  • Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
  • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Highly resilient and positive with excellent communications skills.
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills with the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multi-task.
  • Logical and analytical with the ability to work on own initiative and meet deadlines.

Skills

  • IT systems
  • Microsoft Office
  • Google Suite
  • CRM software
  • Communication skills
  • Organisation skills
  • Prioritisation skills
  • Interpersonal skills
  • Attention to detail
  • Multi-tasking
  • Logical thinking
  • Analytical thinking

About the Company

  • Our office was established in 2016 and our mission is to brighten the lives of older adults giving them a sense of purpose, wellbeing and worth.

Equal Opportunity

  • We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.
  • Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
  • This role is subject to DBS enhanced disclosure.