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About the Role
This role will lead the development and implementation of Relief International's AI strategy, helping departments identify practical opportunities where AI and digital tools can create meaningful value. You will serve as a strategic advisor, facilitator, and change leader, supporting teams to adopt AI responsibly, effectively, and sustainably.
Responsibilities
- Lead the development and continuous evolution of Relief International's AI and digital transformation strategy, translating organizational priorities into a practical roadmap of initiatives and opportunities.
- Identify and prioritize opportunities where AI and digital tools can improve efficiency, effectiveness, quality, knowledge management, and decision-making across departments and country programmes.
- Coordinate and oversee a portfolio of AI initiatives, ensuring clear objectives, ownership, milestones, and measures of success while maintaining responsibility within individual departments.
- Support senior leaders and functional teams in developing business cases for AI adoption, tracking technology investments, licensing costs, and demonstrating organizational value and return on investment.
- Develop and implement organization-wide approaches to AI adoption, change management, and capability building, helping staff confidently and responsibly use AI in their day-to-day work.
- Design and deliver practical training, guidance materials, tools, and learning resources that make AI accessible to both technical and non-technical audiences.
- Work closely with IT and other stakeholders to ensure AI solutions align with cybersecurity, information security, data protection, and governance requirements.
- Promote the responsible use of AI, including appropriate human oversight, data privacy, transparency, accuracy, and awareness of bias and limitations.
- Lead initiatives that strengthen organizational learning and knowledge management, including the use of AI-enabled approaches to make institutional knowledge more accessible and useful.
- Manage and support the AI and Knowledge Management Intern, providing direction, mentorship, and quality assurance.
Requirements
- Demonstrated experience leading or supporting AI adoption, digital transformation, organizational change, or technology-enabled improvement initiatives within a complex organization.
- Strong practical understanding of generative AI technologies and their real-world applications, including tools such as Microsoft Copilot and similar AI platforms.
- Experience translating business or organizational needs into practical technology solutions and measurable improvements.
- Strong project and stakeholder management skills, with experience coordinating multiple workstreams across departments and influencing without direct authority.
- Experience leading change-management initiatives and helping teams adopt new tools, processes, and ways of working.
- Excellent communication, facilitation, and training skills, with the ability to engage both technical and non-technical audiences.
- Strong understanding of responsible AI principles, including data protection, confidentiality, cybersecurity, human oversight, transparency, accuracy, and ethical considerations.
- Highly organized, pragmatic, and collaborative, with the ability to manage competing priorities while building trust and credibility across the organization.
- Experience developing AI strategies, AI adoption programmes, knowledge management approaches, or enterprise technology initiatives is highly desirable.
- Experience working within international NGOs, humanitarian organizations, or other globally distributed organizations would be an advantage.
- Standard pre-employment checks are required.
Skills
- AI adoption
- Digital transformation
- Organizational change
- Technology-enabled improvement
- Generative AI
- Microsoft Copilot
- Project management
- Stakeholder management
- Change management
- Communication
- Facilitation
- Training
- Responsible AI principles
- Data protection
- Confidentiality
- Cybersecurity
- Human oversight
- Transparency
- Accuracy
- Ethical considerations
- Knowledge management
Location
- Remote
- UK
- Relief International country of operation (+/- 4-hour difference from CET)
Work Type
- Remote
- 12-month position
About the Company
- Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.
- Our team of more than 4,000 staff and local volunteers work across Africa, Asia and the Middle East, delivering Health and Nutrition, WASH (Water, Sanitation and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.
- We do this by working with local actors to develop safe, inclusive and evidence-based programming that is conflict-sensitive, climate-smart and responsive to community needs.
Equal Opportunity
- We are committed to building a representative, inclusive and authentic workplace.
- We strongly encourage applications from candidates from minoritized backgrounds and those who bring lived experience of the contexts in which we work.
- As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work.
- We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse.
- Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviours outlined in the Code of Conduct.