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About the Role
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
Responsibilities
- Act as a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
- Ensure residents are aware of the works processes and communicate updates / changes accordingly.
- Coordinate handover of keys to site teams.
- Provide a high standard of customer aftercare.
- Ensure works are completed satisfactorily.
- Manage expectations between residents, the client and our operations teams.
Requirements
- Must have the confidence to manage sometimes difficult situations.
- Must be a naturally excellent communicator.
- Must be able to work collaboratively with a range of stakeholders.
- Ideally has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
- Must be resilient under pressure.
- Must understand the need for discretion and respect in a public facing role.
Skills
- Communication
- Customer service
- Stakeholder management
- Conflict resolution
Location
- Westminster
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Competitive salary
Benefits
- Benefits package
- Opportunities for career progression
About the Company
- United Infrastructure delivers innovative and sustainable solutions to the complex infrastructure needs of the UK.