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About the Role

The Sales and Service Administrator is a key point of contact for clients, responsible for ensuring compliance with processes such as anti-money laundering, identification, and quota checks. This role builds long-term client relationships and brand loyalty through exceptional care, product knowledge, and teamwork, supporting a seamless client experience.

Responsibilities

Ensure all Point of Sales are open and closed, and check that the float is ready.
Engage with clients, handling transactional aspects of sales.
Ensure compliance with POS Compliance Manual requirements.
Establish and cultivate strong customer relationships by responding to queries.
Maintain Front of House housekeeping, including stationery.
Process sales to ensure accurate stock levels via RFID.
Maintain accurate quota records on the boutique tracker document.
Maintain client data accuracy and GDPR compliance, updating CRM.
Manage Remote Sales (PBL) by processing Pay by Link transactions and administering payments.
Maintain a helpful, courteous, reliable, positive, supportive, and flexible manner.
Work effectively within the team, sharing ideas and ensuring adequate Boutique cover.
Ensure confidentiality of company activities.
Participate in and complete training to acquire selling skills and knowledge.
Actively participate in meetings.

Requirements

Excellent customer service skills and a passion for problem solving.
Collaborative mindset, patience, and ability to remain calm in stressful situations.
Strong administrative skills and excellent verbal and communication skills.
Meticulous mindset with strong attention to detail.
Experience of managing workflow and meeting deadlines.
Excellent attention to detail and ability to spot unusual activity.
Rigorous, reliable, communicative, and detail-oriented.
Comfortable engaging with clients in a positive and confident manner.
Good understanding of processes and systems (Y2, RFID, etc.).
Ability to deal with complex transactional problems.
Ability to participate in positive feedback sessions to ensure understanding and collaboration.
Ability to understand others' needs and draw common threads from diverse topics.

Skills

Customer service
Problem solving
Collaboration
Communication
Administrative skills
Attention to detail
Workflow management
Time management
Interpersonal skills

Location

Selfridges

Work Type

12 months Fixed Term Contract
Full Time

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation
Pension
Life Assurance
Retail Discounts across multiple retailers
Employee Assistance Programmes
Other Support Lines
Multiple Platforms to support across Wellbeing
Arts & Culture Ticket Discounts
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays

About the Company

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions.
Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House.