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About the Role
We are looking for a supporter-centred person to join our wonderful Mass Participation fundraising team to support with our ambitious plans to expand and develop the community programme and portfolio.
Responsibilities
- Manage the mass participation inbox, responding to supporter queries and supporting the rest of the team.
- Ensure our supporters have an excellent experience, either over the phone, by email or in person.
- Support with key events and activities, including attending mass fundraising events, such as cheering our supporters at marathons and events.
- Complete administrative tasks for the team, from updating records on the database to organising fundraising packs for supporters.
Requirements
- Experience in a supporter or customer care role.
- Understands the importance of delivering excellent service.
- Skilled communicator.
- Ability to prioritise and manage different tasks and activities simultaneously.
- Willingness to work some weekends and undertake overnight stays for events.
Location
- London
Work Type
- Fixed Term - Full Time
Salary/Compensations
- £28,366 per year
Benefits
- Benefits
About the Company
- The Mass Participation Fundraising team is part of the Mass Public Fundraising department in the Income Generation Directorate.
- The Mass Public Fundraising department brings in approximately £88m per annum through regular giving, one off gifts, prize led fundraising, community and events and legacy and in memory.
- Our collective ambition is to build on our already successful portfolio of fundraising products and grow and diversify our income by 25% over the next five years, through engagement and value exchange.