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About the Role

Fanatics is seeking a Partner Orders Programme Manager to manage the end-to-end delivery of merchandise programmes on behalf of our rights holder partners. This role will act as the key link between rights holders, corporate partners, suppliers, and internal teams, overseeing the entire order lifecycle from catalogue creation to financial reconciliation. As the programme grows, the role will expand to support additional Fanatics rights holder partnerships across multiple sports.

Responsibilities

Manage and oversee the full end to end corporate sale programme for the DPWT and Ryder Cup in 2027, managing annual budgets and putting in processes and building relationships to achieve sales forecasts
Serve as the primary contact for rights holders and their corporate partners
Create, present and manage partner merchandise catalogues and product selections
Work with suppliers on bespoke product development
Receive and process customer orders, quotations, purchase orders, and invoicing requirements
Coordinate supplier orders, production schedules, inventory availability and bespoke branding requirements
Track orders through fulfilment and ensure timely delivery
Resolve operational issues and maintain high service standards
Attend key partner on-site events to support merchandise operations and manage requests and liaisons
Support the development of scalable processes as the programme expands across Fanatics partnerships
Receive and resolve all client enquiries

Requirements

Experience in account management, customer operations, product development, merchandising, or B2B order management
Strong organisational and project management skills
Excellent stakeholder management and communication abilities
Commercially minded with a strong customer service focus
Experience managing rights holders and suppliers
Very high attention to detail and ability to manage orders from inception to delivery
Exceptionally organised and able to be flexible to meet partner needs
Able to effectively prioritise and the ability to manage many projects concurrently

Skills

Account management
Customer operations
Product development
Merchandising
B2B order management
Project management
Stakeholder management
Communication
Customer service
Bespoke product development

Location

Global

Work Type

Full-time

Experience Level

Mid-level

About the Company

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally byการ offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Equal Opportunity

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.