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About the Role

The Floor Manager is responsible for maintaining the food and beverage operation, managing a floor team to deliver successful and efficient service, and upholding Soho House service standards to create an approachable yet elevated atmosphere for members, guests, and staff.

Responsibilities

Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Requirements

Minimum of 2+ years’ experience in a similar capacity.
Ability to thrive in fast-paced, high-volume environments and maintain calm by quickly and effectively problem-solving under pressure.
Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment, and autonomously.

Work Type

14 Month Fixed Term Contract
Maternity Cover

Experience Level

2+ years experience

Benefits

Weekly Pay
Team meal whilst on shift prepared by our chefs
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
2 days paid a year to support a charity of your choice
Free Counselling Sessions
Cookhouse & House Tonic programs offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Competitive compensation packages that feature global benefits and perks.
Training to develop the technical and managerial skills necessary to enhance your career

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.