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About the Role

We are looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.

Responsibilities

Provide support of off-the shelf software packages (Tier 2 and Tier 3)
Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
Perform installation and support of specialized systems (e.g. special warehouse systems)
Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
Follow release of new software which can potentially interest the company, and recommend their purchase
Update validation status of CFR 21 Part 11 applicable to information systems
Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Requirements

University or College degree, Computer Science/IT specialty
Solid technical background
Experience supporting business applications, software platforms, or enterprise systems
Prior experience in systems analysis is a plus
Experience with Jira Service desk and Confluence or similar products is a plus
Experience in systems development and systems validation is a plus
Experience with creating SQL queries
Background in testing (preparing test cases and execution of test scripts) is a plus
Excellent communication and collaboration skills
Strong analytical skills
Ability and desire to work in a service-oriented and customer-focused environment

Skills

Systems Engineering
Technical Support
Application Troubleshooting
Testing
Implementation
SQL Queries
Jira Service desk
Confluence

Location

Global

Work Type

Full-time

Experience Level

Mid-level

Education Level

University or College degree

Benefits

Intensive induction program
Technical and industry-related trainings

About the Company

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry.
Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents.
Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.
At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.
We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.
Stable, privately-owned company, organically growing since 1995
Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
Friendly and supportive atmosphere in a committed team
International environment, with colleagues around the world
Opportunities to quickly see the results of your work