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About the Role
As a Customer Care Agent, you will be the first point of contact for our customers and prospects, handling inquiries via phone, email, and chat. You will resolve issues, ensure a positive customer experience, and provide post-purchase support. Additionally, you will manage complaints, conduct sales and retention conversations, and maintain customer data in our CRM system. You will also represent the company at trade shows and industry events and assist with office tasks.
Responsibilities
- Act as the first point of contact for customers and prospects via phone, email, and chat.
- Answer questions, resolve issues, and ensure a positive customer experience.
- Provide post-purchase customer support via phone and video calls.
- Manage complaints and handle contract terminations.
- Identify opportunities and conduct win-back, upselling, and sales conversations.
- Process and maintain customer data in the CRM system.
- Represent the company at trade shows and industry events.
- Perform reception and office duties on a rotating basis.
Requirements
- Experience in customer service, customer success, inside sales, or a similar role.
- Enjoy phone and written customer communication.
- Confident and empathetic demeanor.
- Very good German language skills (written and spoken).
- Independent, agile, and structured way of working.
- Willingness to work full-time (40 hours/week) in Nuremberg combined with home office.
- Experience in B2B customer service, corporate client support, or law firm support is a plus.
- Experience with upselling, customer retention, or complaint management is a plus.
- Initial trade show or event experience is a plus.
- Openness to AI tools and interest in learning our Legal AI Workspace is a plus.
- Proficiency with CRM systems and Microsoft Teams is a plus.
Skills
- Customer Service
- Customer Success
- Inside Sales
- Customer Communication
- Complaint Management
- Upselling
- Sales
- CRM Systems
- Microsoft Teams
- AI Tools
Location
- Homeoffice
- Nuremberg
Work Type
- Homeoffice (80%)
- Office Nuremberg (20%)
- Full-time (40 hours/week)
Experience Level
- Professional
Benefits
- Home office work arrangement
- Attractive workplace in the heart of Nuremberg (1x per week)
- Family-friendly and agile environment
- Regular community events and activities
- €40 monthly subsidy for Urban Sports Club, FitX, or EGYM Wellpass
- €4 daily subsidy for lunch
- 30 days of vacation (5-day week)
- Public holidays off on December 24th and 31st
- 70% cost coverage for the Deutschlandticket
- Company discounts (corporate benefits and FutureBens)
- Subsidy for company pension plan
- Full salary for up to 6 child sick days per child per year (12 days for single parents)
About the Company
- anwalt.de services AG and its subsidiary QNC GmbH are early-stage Legal Tech and Legal AI innovators.
- We set standards in innovation and customer satisfaction in the legal market with our lawyer platform anwalt.de and our Legal AI Workspace PRIME LEGAL AI.
- Our group currently employs approximately 100 great employees, mostly working from home or in our offices in Nuremberg and Hanover.