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About the Role
This is a permanent, full-time opportunity to support one of Australia's fastest-growing health funds. You will be part of the Member Services team, focused on delivering exceptional, personalized service to new and existing members by providing expert guidance, clear information, and positive outcomes.
Responsibilities
- Deliver accurate, high-quality information to help members make confident decisions.
- Respond to member inquiries via phone and email professionally and efficiently.
- Maintain and update member records, identifying opportunities for service improvement, retention, and growth.
- Build and maintain strong knowledge of private health insurance, including Doctors’ Health Fund products, systems, and processes.
- Participate in ongoing training and coaching to maintain current knowledge and skills.
Requirements
- Previous experience in a customer service, member services, or contact centre role.
- Experience ideally within health insurance, private health funds, superannuation, financial services, or another regulated service environment.
- Friendly, confident, and professional phone manner with the ability to build rapport and trust quickly.
- Strong verbal and written communication skills, including active listening and the ability to explain policies, benefits, and processes in plain English.
- Demonstrated experience handling inquiries, resolving issues, and managing sensitive or complex member conversations.
- Strong time management and attention to detail.
- Ability to work across multiple systems while maintaining accuracy and service standards.
- Confidence using CRM systems and digital tools, with the ability to learn new systems quickly.
- A positive, resilient mindset and a genuine willingness to learn, develop, and contribute to team success.
Skills
- Customer service
- Member services
- Contact centre operations
- Private health insurance knowledge
- CRM systems
- Digital tools
- Communication skills
- Active listening
- Time management
- Attention to detail
Location
- Sydney
Work Type
- Full-time
- Permanent
- Hybrid
Experience Level
- Not specified
Education Level
- Cert III or IV in Customer Experience is preferred.
Benefits
- Comprehensive training
- Ongoing coaching
- Welcoming team environment
- Flexible working arrangements
- Prime Sydney CBD location
- 25% discount on health insurance
- Complimentary salary continuance insurance
- Complimentary travel insurance
- Access to Employee Assistance Program (EAP)
- Wellbeing initiatives
- Professional development support
- Tertiary education sponsorship
- Regular team events and social activities
About the Company
- Doctors’ Health Fund is one of Australia’s fastest-growing health funds.
- Our people and culture are at the heart of everything we do.
- We foster a collaborative, inclusive, and supportive environment that values purpose, trust, passion, and courage.
- We are committed to your professional growth, offering a safe learning environment and opportunities to support your long-term career goals.
Equal Opportunity
- Avant supports doctors so they can serve Australia's diverse communities.
- We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
- Our inclusive workplace is somewhere everyone can succeed.