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About the Role
As a Patient Service Coordinator at PT Solutions Physical Therapy, you will be the vital link between patients, providers, and insurers, ensuring a seamless, efficient, and supportive care journey. You will take ownership of key administrative and communication processes, including verifying insurance coverage, securing prior authorizations, coordinating physician referrals, and optimizing schedules, to help patients access care quickly and confidently. PT Solutions invests in its team with ongoing training, mentorship, and clear paths for advancement.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines
- Follow appropriate processes for Insurance Verification and/or benefits management
- Obtain authorization and/or prior authorization
- Oversee over the counter collections and reconciliation of all charges weekly and monthly
- Maintain relationships with patients, providers, clinicians, and internal operational departments
Requirements
- At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required)
- 1-2 years of customer service experience (experience with healthcare preferred)
Work Type
- Full Time
Experience Level
- 1-2 years of customer service experience
Education Level
- High School or GED diploma
Salary/Compensations
- Pay Range: $16-20/hr
Benefits
- Medical, dental, vision
- 401K with match
- Competitive compensation with ability to earn performance-based incentives
- Professional development through strategic internal platforms
- Opportunity for career progression with a nationwide physical therapy practice
- Paid Time Off (PTO)
- Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
- Reimbursement for endurance race entry fees
About the Company
- PT Solutions Physical Therapy is a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.
- PT Solutions invests in its team with ongoing training, mentorship, and clear paths for advancement.
- PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year.
- PT Solutions has earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values.
- The company culture is built around supporting its people through human connection, intentional care, and being all in for one another.
Equal Opportunity
- We are an equal opportunity employer and welcome all qualified candidates to apply!