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About the Role
This role ensures the delivery of high-quality, accurate services to clients and investors by providing exceptional oversight of offshore teams. The Account Manager will manage client relationships to ensure effective service delivery.
Responsibilities
- Provide quality assurance on all applications, redemptions, switches, and transfers from the offshore team.
- Review and release periodic, quarterly, distributions, and exit statements to investors and clients within SLAs.
- Review, clear, and sign off on bank reconciliations.
- Review pending and settled reports and distribute them to clients.
- Manage compliance requirements for clients, including completing incident reports, implementing remediation, and collaborating with internal and external compliance stakeholders.
- Manage Calastone transactions, including daily reconciliations and issue resolution.
- Understand and maintain Fee Rebate schedules.
- Execute Fee Rebate transactions at month-end and submit them to clients for review.
- Contribute to client management reporting and attend client servicing meetings as required.
- Ensure the quality of services provided to clients meets their expectations.
- Work closely with key internal stakeholders on client management and delivery.
- Proactively address and resolve client queries.
- Perform other ad hoc duties as required.
Requirements
- 2 years of fund services experience.
- Commercial experience in working with clients in a delivery service model.
- Exposure to offshoring models is highly advantageous.
- Adhere to deadlines.
- Foster positive relations with clients.
- Ability to work well under pressure.
- High level of attention to detail.
- Strong team player.
- Strong communication and analytical skills.
- An understanding and interest in financial markets.
- Strong organizational skills.
- Strong problem-solving skills.
- Ability to work independently.
- Ability to prioritize tasks.
Location
- Sydney
Salary/Compensations
- Competitive remuneration commensurate with skills and experience
Benefits
- A genuinely unique opportunity to be part of an expanding large global business
- Training and development opportunities
About the Company
- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
- Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
- With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
- Your career with us should reflect your energy and passion.
- That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
- Take the lead and we’ll give you the support you need to be at the top of your game.
- And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
- For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/
Equal Opportunity
- We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.
- Any hiring decision are made on the basis of skills, qualifications and experiences.
- We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
- Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential.
- Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder.
- Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.
- Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position.
- Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.