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About the Role

We are recruiting a welcoming and passionate hospitality professional to join our Reception team as a Guest Service Attendant. You'll create the first impression and lasting memories that shape every guest stay. Through genuine hospitality, thoughtful service and attention to detail, you'll help every guest feel welcomed, valued and cared for from arrival to departure. Working as part of the Front Office team, you'll build meaningful guest connections while ensuring every interaction reflects the exceptional experiences our hotels are known for.

Responsibilities

Welcome guests with warmth, professionalism and genuine hospitality from arrival to departure.
Complete guest check-in and check-out processes efficiently and accurately.
Adapt communication and service approach to different guests and situations.
Use sound judgement to resolve routine guest requests and escalate complex or sensitive matters appropriately.
Build genuine guest relationships by anticipating guest needs and creating memorable experiences.
Maintain accurate guest records and process payments in accordance with hotel procedures.
Collaborate with colleagues across departments to ensure a seamless guest experience.
Maintain a professional, organised and welcoming Front Office environment.
Follow company policies, security procedures and workplace health and safety requirements.
Share relevant guest information with Housekeeping, Reservations, Food & Beverage and Maintenance to support a seamless stay.
Use guest feedback and observations to identify simple opportunities to improve the experience.
Resolve guest requests and service recovery situations with confidence and professionalism.
Promote hotel facilities, services and guest experiences to maximise guest satisfaction.

Requirements

Passion for delivering exceptional guest experiences and customer service.
Excellent verbal and written communication skills.
Professional presentation and interpersonal skills.
Ability to remain calm, organised and solution-focused in a fast-paced environment.
Confidence using hotel systems and handling guest information responsibly.
Ability to collaborate across departments and share information effectively.
Strong attention to detail and organisational skills.
Ability to build positive relationships with guests, colleagues and stakeholders.
Previous experience in a customer service, hospitality or front office environment preferred.
Confidence using computer systems and learning new technology.
Experience with hotel Property Management Systems (PMS) is advantageous.
Ability to manage multiple guest enquiries while maintaining exceptional service standards.

Skills

Exceptional guest experiences
Customer service
Verbal communication
Written communication
Professional presentation
Interpersonal skills
Calmness under pressure
Organisation
Solution-focused
Hotel systems
Guest information handling
Collaboration
Information sharing
Attention to detail
Relationship building
Computer systems
Learning new technology
Hotel Property Management Systems (PMS)
Managing multiple guest enquiries

Location

Sydney CBD

Work Type

Full-time

Experience Level

Previous experience in a customer service, hospitality or front office environment preferred
Experience using a Hotel Property Management System (PMS) is preferred

Education Level

Relevant qualification in Hospitality, Tourism or Business is advantageous
Current Responsible Service of Alcohol (RSA) certification (where required)
Previous training or certification in customer service or hospitality is advantageous

Benefits

Career Growth & Accredited Learning
Hotel & Dining Discounts
Global Opportunities
Everyday Savings
Wellbeing Support
Flexibility & Leave (Birthday Leave, Parental Leave, Purchased Leave and Life Leave)

About the Company

TFE Hotels is one of Australia's leading global hospitality groups with 80+ hotels, 12+ brands and operations across 11+ countries.
We combine local spirit with international opportunity.
We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally.
Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.
A by Adina Sydney is the flagship of TFE Hotels’ premium lifestyle brand, A by Adina.
Offering guests a perfectly suited balance between a hotel and residential experience, 22 floors of architecturally designed cam and indulgence, all in one.
Located in the heart of the CBD, the hotel delivers a striking guest journey—from a ground-floor arrival that transitions to a “WOW” reveal on Level 21, where guests are welcomed against sweeping city views.
With a strong focus on design, service, and experience, A by Adina Sydney is redefining modern hospitality for the discerning traveller.
Life at TFE is brimming with possibility.
We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us.
Today, we have 70+ hotels, seven brands, in eight countries... and we’re not stopping there, with new hotels underway and more in the pipeline.
Everyone at TFE is invited to take ownership and help shape our future.
If you’re authentic, flexible and talented, you’ll find more than you expected, and we’ll support you every step of the way.