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About the Role
Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to manage core technology platforms and evolve the company's cloud-first environment. This hands-on role involves supporting and improving Microsoft 365 and Azure, endpoint management, identity services, cyber security, networking, automation, and business continuity, ensuring systems are secure, reliable, and scalable.
Responsibilities
- Lead the management and continuous improvement of our cloud-first technology environment.
- Administer and support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.
- Monitor and maintain internal networks, internet connectivity, Wi-Fi and telecommunications services.
- Maintain infrastructure standards, documentation, policies and operational procedures.
- Drive continuous improvement across IT services and operational processes.
- Monitor ticket queues and identify and escalate tickets based on severity and impact.
- Resolve complex tickets and escalations from the IT Support Analyst.
- Improve support processes by identifying opportunities and automating repetitive tasks.
- Provide support coverage when the IT Support Analyst is on leave.
- Assist with procuring and provisioning laptops for new starters and conduct first-day IT onboarding sessions.
- Enhance information security policies, standards and procedures.
- Contribute to cyber security operations, including monitoring, incident response, vulnerability management and security investigations.
- Maintain and test backup, disaster recovery and business continuity capabilities.
- Participate in compliance reviews and remediation activities to support ISO 27001 certification and regulatory obligations.
- Manage system patching, configuration management and technology lifecycle activities.
- Maintain asset inventories, technical documentation, disaster recovery procedures and operational records.
- Drive automation, innovation and technology initiatives that improve business efficiency and resilience.
- Collaborate with business leaders to ensure technology services support Altis’ strategic and operational objectives.
Requirements
- 5+ years’ experience in IT infrastructure, cloud operations or IT support.
- Broad hands-on technical experience across on-premises, cloud and SaaS technologies.
- Demonstrated experience managing Microsoft 365, Azure, endpoint management and enterprise networking.
- Strong support experience and a customer-focused mindset.
- Excellent stakeholder management and communication skills.
- An understanding of fundamental cyber security concepts and controls.
- Experience maintaining ISO 27001 or similar compliance frameworks.
- Experience with business continuity, backup and disaster recovery processes.
- Experience with Microsoft certifications, preferably Azure.
- Experience with Fortinet certification, including NSE 1–4.
- Experience with Microsoft Purview, Entra ID, Defender and Sentinel.
- Experience with automation platforms, including Power Automate and Azure Automation.
Skills
- Microsoft 365
- Azure
- Automation
- Security
- Networking
- Endpoint management
- Entra ID
- Exchange Online
- SharePoint
- OneDrive
- Teams
- Intune
- Cyber security
- Business continuity
- Disaster recovery
- ISO 27001
- Power Automate
- Azure Automation
- Microsoft Purview
- Microsoft Defender
- Microsoft Sentinel
Location
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
- 5+ years
Benefits
- Health and wellbeing support
- Paid parental leave
- Reward and recognition program
About the Company
- For more than 25 years, Altis has focused on helping organisations create better outcomes through data.
- Altis is Australian-owned and technology-agnostic.
- Our values - Be Curious, Own It, Lead with Heart and Discover a Way - shape how we work with our clients and with each other.
Equal Opportunity
- Different experiences and perspectives make our teams stronger.
- If you need adjustments or support at any stage of our recruitment process, let our Talent Acquisition team know and we’ll work with you.