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About the Role
BNB Chain is seeking a hands-on Tech Ops Intern to support Web3 users and operations across community platforms, blockchain infrastructure, and AI-powered support workflows. This role involves technical troubleshooting, product development, and coordination across time zones, contributing to mass blockchain adoption and onboarding a billion new users to Web3.
Responsibilities
- Operate Web3 community and support channels, including Telegram and Discord, and respond to user questions promptly.
- Triage issues related to blockchain nodes, RPC services, chain synchronization, and on-chain development, gathering logs and coordinating with relevant teams.
- Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps for support and operations.
- Organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows.
- Respond quickly to urgent issues, assess their scope, identify owners, and update stakeholders on progress.
- Document investigations and solutions to improve efficiency in handling recurring issues.
Requirements
- Working knowledge of Web3 and public blockchain ecosystems, including nodes, chain synchronization, wallets, and on-chain transactions.
- Familiarity with RPC usage and common troubleshooting approaches.
- Experience operating or administering Telegram and Discord communities or support channels.
- Proficiency in at least one mainstream programming language (e.g., Python, Java, JavaScript) with the ability to build software independently.
- Ability to develop, maintain, debug, test, and troubleshoot Telegram Bots and Telegram Mini Apps.
- Strong logical thinking and problem-solving skills.
- Ability to quickly understand user issues, organize evidence, and drive follow-up.
- Responsiveness, efficiency, and dependability, especially during urgent issue coordination.
- Fast learner with clear communication and effective collaboration skills.
- Availability to work five days per week.
Skills
- Web3
- Public blockchain ecosystems
- Nodes
- Chain synchronization
- Wallets
- On-chain transactions
- RPC usage
- Troubleshooting
- Telegram Bots
- Telegram Mini Apps
- Python
- Java
- JavaScript
- Logical thinking
- Problem-solving
- Communication
- Collaboration
- AI-powered support workflows
- Blockchain explorers
- Node providers
- RPC debugging tools
- Scripting
- Automation tools
Location
- Remote
Work Type
- Intern
- Full-time
Experience Level
- Intern
Benefits
- Opportunity to be part of a leading blockchain ecosystem with vast career growth potential.
- Work alongside a diverse, global team of experts and innovators in a fast-paced, dynamic environment.
- Participate in cutting-edge projects that drive industry change.
About the Company
- BNB Chain is a community-first and open-source ecosystem built on the principles of permissionlessness and decentralization, making mass blockchain adoption a reality.
- The company's mission is to help onboard a billion new users to Web3 by developing infrastructure and supporting the community.