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About the Role
This role supports key business initiatives across Oceania and ASEAN, serving as a central point of coordination to guide products through commercialization, change management, and lifecycle support.
Responsibilities
- Coordinate customer projects across commercialization, product change management, and lifecycle support.
- Support regional Industrial Leads and Sales Teams by gathering information to assess customer opportunities, feasibility, prioritization, risks, and project success factors.
- Partner with Product Development, Contract Manufacturing, Sourcing, Quality and Food Safety, and Regulatory teams to support proposed formulations, samples, packaging proposals, tolling options, and quality or regulatory issue resolution.
- Initiate and oversee workflows for the creation of new stock keeping units, including project timelines, dependencies, risks, and cross-functional deliverables.
- Work with Quality and Food Safety teams to support new raw material approvals, product setup, purchasing specifications, and accurate setup in business systems.
- Manage artwork changes for finished format stock keeping units, including customer approvals, internal reviews, transition timing, and disposition of obsolete packaging.
- Initiate and oversee workflows for modifications to existing stock keeping units, including defining requested changes, assessing impact, entering modification requests, and supporting implementation.
- Manage customer special requests for product information and samples.
- Support innovation projects, key business initiatives, and performance metric communications.
- Coordinate IFF Probiotic site visits for customers.
- Provide backup support for other Product Specialists.
- Travel occasionally to trade shows, customer locations, and third-party tolling partners.
Requirements
- Experience in a role related to technology, research and development, project management, business development, marketing, sales, quality assurance, or a similar function.
- Demonstrated project management experience, including the ability to manage both short-term and long-term projects with strong follow-through.
- Ability to manage and prioritize multiple customer projects simultaneously in a fast-paced and changing environment.
- Strong cross-functional collaboration skills, with the ability to influence others and accomplish goals through partnership.
- Excellent customer interaction, communication, and stakeholder management skills.
- Proficiency with SAP or a similar Enterprise Resource Planning (ERP) system.
- Strong Microsoft Office skills.
- Ability to identify, assess, and manage project risks, dependencies, and implementation details.
- Strong attention to detail, especially when managing product information, workflows, approvals, specifications, and system setup.
- Ability to travel up to 20%.
Skills
- Probiotics
- Dietary supplements
- Food ingredients
- Food and beverage
- Pediatric nutrition
- Probiotics manufacturing operations
- Quality management systems
- Dietary supplement product workflows
- Six Sigma
- Lean
- Continuous improvement
Location
- Chatswood, Sydney, Australia
- Madison, Wisconsin, USA
Work Type
- Hybrid
Education Level
- Bachelor's degree in a technical, marketing, business, science, or related field
Benefits
- Hybrid work model that supports flexibility, collaboration and work-life balance.
- Opportunities for professional development, continuous learning and long-term career growth within a global organization.
About the Company
- IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products.
- Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
- Join a global organization where science, creativity and customer collaboration come together to deliver meaningful everyday solutions.
- Work across Oceania, ASEAN and global teams, building valuable international exposure and cross-cultural experience.
- Contribute to innovative commercialization and lifecycle projects that directly support customer success and business growth.
- We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.
- At IFF, we believe that your uniqueness unleashes our potential.
Equal Opportunity
- We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status.
- We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
- Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more